Implementation Consultant - Enforcement Mobile

Tyler Technologies

United States

about 1 month ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

$70,000.0 - $80,000.0

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Data Analysis Application Configuration Access Protocols Business Process Management System Configuration Data Validation Data Conversion Mobile Application Software Microsoft Office Microsoft Visio Standard Sql Software Engineering SQL Databases

+4 more

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Job description

Provide professional services-including consultation, implementation readiness, application configuration, and education-to clients using Tyler software products.
Lead client-facing discovery sessions to understand, analyze, and document business processes, operational needs, and implementation requirements.
Translate client requirements into application configurations, workflows, forms, reports, interfaces, and other project deliverables.
Configure Enforcement Mobile applications using available configuration and low-code tools, following product standards and accepted best practices.
Use SQL to analyze and validate data, investigate issues, support troubleshooting, and verify implementation outcomes.
Advise clients on process and configuration options, clearly explaining tradeoffs and recommending practical solutions that meet their operational needs.
Identify and document functional and technical requirements that may require product configuration, integration, or software development.
Collaborate with project managers, implementation field staff, and technical teams to plan project activities and meet implementation milestones.
Work closely with clients, internal teams, and third-party vendors to validate integrations and support the successful transfer of data between products.
Troubleshoot configuration, data, interface, and application issues; coordinate resolution with the appropriate internal or external resources.
Support implementation and training activities by resolving critical issues promptly and minimizing disruption to scheduled client events.
Communicate project risks, issues, dependencies, and unplanned events that could affect implementation scope, schedule, budget, or quality.
Serve as a liaison between clients and technical teams, translating complex technical information into clear, understandable language.
Create and maintain accurate client-facing and internal documentation, including process documentation, configuration records, quick-reference guides, and how-to materials.
Provide post-implementation assistance for complex application, configuration, data, or workflow questions as needed.
Contribute knowledge, reusable materials, and lessons learned to improve team practices and the overall client experience.
Participate in company and client events, including the annual user conference, and facilitate discussions or presentations on assigned products and topics as needed.
Perform other job-related duties as assigned.

Requirements

Experience implementing, configuring, supporting, or administering enterprise software in a client-facing environment.
Working knowledge of SQL, including the ability to write and troubleshoot queries using joins, filters, aggregations, and related techniques to analyze and validate data.
Demonstrated ability to gather, analyze, document, and translate business requirements into software configurations or technical deliverables.
Strong analytical and problem-solving skills, with the ability to investigate issues systematically and recommend viable solutions.
Excellent presentation, facilitation, and knowledge-transfer skills for both technical and non-technical audiences.
Excellent written and verbal communication skills, with strong attention to detail and a commitment to client service.
Demonstrated ability to consult effectively with clients, exercise sound judgment, manage expectations, and present clear recommendations.
Strong organizational and time-management skills, including the ability to prioritize and execute multiple concurrent assignments.
Ability to collaborate effectively across project teams, departments, and organizational boundaries.
Ability to work independently and take ownership of highly visible client deliverables.
Proficiency with Microsoft Office applications and process-documentation tools such as Visio or equivalent products.
Ability to learn and use low-code or configuration-based tools to produce project deliverables.
Ability to adapt to changing priorities and work effectively in a fast-paced, collaborative environment.
Ability and willingness to travel between 5% and 50%, depending on project and client needs., * Experience implementing or supporting public safety, law enforcement, computer-aided dispatch, records management, or mobile workforce software.
Experience with software integrations, data conversion, data validation, or interface troubleshooting.
Experience facilitating software training, workshops, or user-group discussions.
Familiarity with implementation methodologies, project lifecycles, and change-management practices.