Telecommunications Manager

Our client is seeking an experienced Telecommunications Manager to oversee enterprise telecommunications services while helping drive the organization’s transition from legacy voice systems to modern SIP and cloud-based communications platforms. This individual will provide both technical and operational leadership, managing telecommunications infrastructure, voice technologies, vendors, budgets, and a small team of telecom professionals. The ideal candidate brings a blend of hands-on telecommunications expertise, leadership experience, and a proven track record supporting modernization initiatives in large enterprise environments., Telecommunications Strategy & Architecture

• Manage and optimize enterprise telephony infrastructure and communication technologies.
• Develop and execute strategic roadmaps for telecommunications modernization.
• Lead migration initiatives from legacy voice systems to SIP-based and cloud communications platforms.
• Evaluate new technologies and recommend solutions that improve reliability, scalability, security, and user experience.
• Partner with business and technology stakeholders to align telecommunications capabilities with organizational objectives.

Voice Infrastructure & Operations

• Oversee administration, maintenance, and support of enterprise telephony systems.
• Manage carrier services, voice circuits, call routing, and communications platforms.
• Lead telecommunications projects including upgrades, migrations, and infrastructure improvements.
• Ensure communications systems maintain high availability and business continuity.
• Troubleshoot complex telecommunications and voice infrastructure issues.

Unified Communications & Collaboration

• Support integrations between telephony systems and collaboration platforms.
• Assist in evaluating and implementing cloud-based communications and UCaaS solutions.
• Support Microsoft Teams Voice and related communications technologies.
• Contribute to future cloud telephony initiatives and modernization efforts.

Vendor & Financial Management

• Manage telecommunications vendors and service providers.
• Review, audit, and validate telecom invoices and services.
• Participate in contract negotiations and vendor management activities.
• Monitor telecommunications spending and identify cost optimization opportunities.
• Ensure service providers meet performance expectations and service-level commitments.

Team Leadership

• Lead and mentor a telecommunications support team.
• Establish priorities and ensure successful project execution.
• Provide coaching, technical guidance, and professional development.
• Foster a customer-focused service culture.

Compliance & Documentation

• Maintain telecommunications architecture documentation and operational procedures.
• Support disaster recovery and business continuity planning.
• Ensure systems align with security and compliance requirements.
• Develop and maintain standards, processes, and technical documentation.

• 8+ years of experience supporting enterprise telecommunications environments.
• Previous leadership or team management experience.
• Strong experience supporting enterprise telephony platforms.
• Deep understanding of:
• SIP
• PRI
• VoIP
• Session Border Controllers (SBCs)
• Unified Communications technologies
• Experience leading telecommunications migration and modernization projects.
• Experience with telecom billing, carrier management, and vendor relationships.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and stakeholder management abilities., * Experience supporting Avaya Aura environments.
• Experience migrating from PRI to SIP technologies.
• Experience with H.323 to SIP migrations.
• Experience implementing or supporting cloud-based telephony and UCaaS platforms.
• Experience with:
• Microsoft Teams Voice
• RingCentral
• Zoom Phone
• Cisco Collaboration Solutions
• Experience in professional services, healthcare, legal, financial services, or other enterprise environments.
• Relevant telecommunications or Microsoft certifications., The ideal candidate has successfully supported legacy enterprise telephony environments while helping organizations modernize through SIP, Teams Voice, and cloud communications initiatives. They possess strong leadership skills, understand both day-to-day telecom operations and long-term strategy, and can effectively guide teams through large-scale telecommunications transformation projects.