Insurance Broker - IT Support

Recruiting on behalf of our client an Insurance Broker We are working with a small, friendly organisation of around 25+ staff to recruit an IT Support Assistant who will provide hands-on support across the business. This role offers the chance to work closely with the IT Manager and Operations Director, delivering personalised, 1-to-1 IT support rather than working in a high-volume ticketing environment.

This position is perfect for someone with IT support experience, or a recent IT graduate who is keen to grow in a varied and supportive setting., Working directly with team members across the business, you will assist with: 1st Line Support & IT Operations

• Providing 1-to-1 support in a Microsoft Windows environment
• Hardware and software troubleshooting
• Supporting Windows 10/11 and Windows Server 2019+
• Maintaining Windows updates
• O365 and Azure Cloud Services support
• Azure AD administration
• Basic network support (switches, WiFi mesh)
• Printer support (Canon) and PaperCut management
• Monitoring backups via Veeam (Backup & Replication)
• Basic firewall support (Cisco preferable)
• Cybersecurity checks and ensuring Cyber Essentials compliance
• Auditing shared drives and permissions
• SQL Server support (SSRS beneficial)
• Telephony support (BT One Phone advantageous)

Daily Tasks

• Verify overnight backups and routines
• Monitor server and firewall status
• Ensure internet connectivity and network resilience
• Support users with day-to-day IT queries

Other Regular Tasks

• System maintenance
• Running reports
• Enforcing password policy
• Maintaining hardware and peripheral equipment

• Experience in IT support OR recent IT/computer science graduate
• Strong communication skills with a personable, customer-focused approach
• Comfortable working directly with users rather than just through a helpdesk
• Interest in learning new technologies and developing professionally
• Ability to prioritise tasks and maintain accuracy and reliability
• Proactive, positive attitude

Technical Environment You’ll gain exposure to:

• Windows Server 2019/2020
• Windows 10 Pro / Windows 11
• Clustered Hyper-V
• Dell EMC SAN
• VEEAM
• ESET Protection
• Mimecast
• HP Aruba switches
• Cisco firewalls