Application Operations Administrator II

At HNTB, you can create a career that is meaningful to you while building communities that matter to all of us. For more than a century, we have been delivering solutions for some of the largest, most complex infrastructure projects across the country. With our historic growth, it is an exciting time to join our team of employee-owners.

This opportunity entails being responsible for advanced troubleshooting and resolving intermediate enterprise application issues assigned to the team. Also responsible for monitoring enterprise application performance, application deployments, technical documentation, application installations and configuration.

Participates in 24/7 on-call rotation. Serves as escalation point for Service Desk and Level I application engineers.

This is an in-office position in our downtown Kansas City office.

What You’ll Do:

• Provides tier 2 support and maintenance of applications to meet daily operational needs. May act as escalation point if needed.
• Configures and upgrades applications as directed to meet daily operational needs.
• Implements and maintains customizations of applications to meet evolving business needs including reports, dashboards, and workflows.
• Implements and maintains third-party software connections and applications to support various business needs.
• Assists with debugging system integration and functionality issues including engagement with vendor support for defect resolution.
• Documents and implements policies, procedures, and guidelines to ensure data integrity, change protocols, customization, usage, etc.
• Maintains up-to-date knowledge of application functionality, customization, and integration.
• Performs other duties as assigned., HNTB will recruit, hire, train, and promote individuals in all job titles, and will ensure that all other personnel actions are administered, without regard to an individual’s protected veteran or disability status. All employment decisions will be based only on valid job requirements. In addition, employees and applicants shall not be subjected to harassment, intimidation, threats, coercion, or discrimination because they have engaged in or may engage in any of the following activities: (1) filing a complaint; (2) assisting or participating in an investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State, or local law requiring equal opportunity for protected veterans or individuals with disabilities; (3) opposing any act or practice made unlawful by Section 4212, Section 503, their implementing regulations, or any other Federal, State, or local law requiring equal opportunity for protected veterans or individuals with disabilities; or (4) exercising any other right protected by Section 4212, Section 503, or their implementing regulations.

The non-confidential portions of the affirmative action program for protected veterans and individuals with disabilities shall be available for inspection upon request by any employee or applicant for employment. These plans are available for review upon request during normal business hours. Any questions or requests to review should be directed to your Human Resources Partner.

As Chief Executive Officer, I fully support our affirmative action program and am committed to the implementation of the company’s affirmative action policy. I have delegated overall responsibility for this policy to the Business Integrity Director. The Manager of HR Compliance & Immigration is responsible for the implementation, auditing, and reporting of this policy and program, assisted by the office’s Human Resources Partner.

HNTB employees must comply with this policy and report any violations of illegal discrimination, as specified in the Integrity Reporting policy.

• Associate’s Degree in Computer Science or related degree and 4 years of relevant experience, or
• In lieu of education, 6 years of relevant experience

What You’ll Bring:

• Innate Curiosity
• Demonstrates an increased understanding of enterprise applications. May begin to develop area(s) of specialization.
• Independently resolves basic issues and begins to handle more complex issues.
• Recognizes areas of opportunity and provides suggestions with respect to process improvements.
• Contributes to and maintains the documentation of enterprise level applications
• Works cooperatively in a team environment with others to achieve shared objectives.
• Ability to prioritize multiple and often varied tasks

What We Prefer:

• 5 years Enterprise Level Application Operations experience
• Experience supporting cloud-based applications
• Microsoft Azure, Synapse, Data-Lakes, Power BI
• Experience with MS SQL Databases
• Experience supporting integrations between various platforms and/or various enterprise level applications
• Advanced technical troubleshooting experience
• Process automation
• Strong self-starter
• Knowledge of Agile and ITIL principles
• Operational ownership and accountability
• Strong history of cross-team communication and collaboration

Please note that The HNTB Companies will not accept any resume submitted via this email address. To properly submit your application to the HNTB Companies, and to ensure that our recruiters have immediate access to your resume/CV, please search our open positions online, and apply directly through our careers website.

Thank you for considering HNTB for your career opportunities.

Affirmative Action Policy Statement

HNTB has implemented the following policy as part of its longstanding commitment to compliance with all applicable affirmative action requirements. HNTB agrees to post in conspicuous places, available to employees and applicants for employment, this Affirmative Action Policy.

HNTB is a federal contractor subject to Section 4212 of the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, as amended (“Section 4212”) and Section 503 of the Rehabilitation Act of 1973, as amended (“Section 503”). Accordingly, it is HNTB’s policy to take affirmative action to employ and advance in employment protected veterans (disabled veterans, recently separated veterans, Armed Forces Service Medal veterans, or active-duty wartime or campaign badge veterans) and individuals with disabilities at all levels of employment, including the executive level. HNTB also will provide reasonable accommodation to known physical or mental limitations of an otherwise qualified employee or applicant for employment with a disability, unless the accommodation would impose undue hardship on the operation of HNTB. In order to request a reasonable accommodation, employees should contact the HR Solutions Center at General Policy Inquiry - Employee Center and