IT Help Desk Technician

Provide technical support and troubleshooting for computer systems, software, and hardware issues.

• Install, configure, and maintain computer systems and networks.
• Diagnose and resolve network connectivity issues.
• Set up user accounts and permissions.
• Perform routine maintenance tasks such as system updates and backups.
• Respond to IT support tickets in a timely manner.
• Collaborate with team members to identify and implement IT solutions.
• Conduct research to stay up-to-date with the latest technology trends.
• Document IT processes and procedures.

Proven experience as an IT Technician or similar role.

• Strong knowledge of TCP/IP protocols and network configuration.
• Familiarity with Windows operating systems and software troubleshooting.
• Experience with ServiceNow or similar ticketing systems.
• Basic understanding of computer hardware components.
• Excellent customer service skills with the ability to communicate technical information to non-technical users.
• Ability to analyze and solve problems efficiently.
• Knowledge of Linux operating systems is a plus.
• Certification in IT support or related field is preferred.