Systems Development Engineer II

We are seeking an Systems Development Engineer II who can think big and simplify solutions to complex problems, all while ensuring our customers continue to have the best experience possible!

A successful Systems Development Engineer II joining the team will be an innovator, building solutions and working closely with Amazon”s largest and most demanding government customers to address their specific needs across a suite of Analytics services in air-gapped cloud environments. They will drive the resolution of technical issues and work diligently to improve the customer experience.

This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work., * Have strong Linux & Networking Fundamentals. The ideal candidate will have deep experience working with Linux, preferably in a large scale, distributed environment. You understand networking technology and how servers and networks inter-relate. You regularly take part in deep-dive troubleshooting and conduct technical post-mortem discussions to identify the root cause of complex issues.

• Have strong software and skills. The ideal candidate will have deep experience working with systems in a large scale, distributed environment. You understand networking technology and how servers and networks inter-relate. You are comfortable facilitating deep-dive troubleshooting and leading technical post-mortem discussions to identify the root cause of complex issues.
• Love to solve problems. The ideal candidate will love leading teams to solve difficult technical problems related to AWS service builds and operations in air-gapped cloud environments. You have a solid understanding of systems design, operations, automation, and process improvement.
• Think Big. The ideal candidate will work on projects building and deploying solutions across ADC partitions and regions. You will strive build a culture to improve and streamline processes to allow for work on a massive scale.

A day in the life

As a Systems Development Engineer II in Analytics, you will build innovative solutions, expand services into ADC regions, and improve our operations to provide resiliency and the best experience for our customers. You influence technical strategy and architectural decisions within the team and with partner teams and make data-driven decisions. You bring in best practices in operational and engineering excellence by actively contributing to ticket resolution and infrastructure improvements. Successful candidates will be expected to show leadership on strong Bias for Action, Invent and Simplify, Insist on the Highest Standards, and Deliver Results.

You will develop, build, and operate AWS Agentic AI services that enable customers to optimize their data. Our engineering teams support services running in air gapped regions that are isolated from the public internet creating unique engineering challenges and opportunities for innovation. The Analytics team is responsible for diving deep to resolve operational challenges, innovating to automate operational tasks, build open source solutions for our customers, supporting execution of various security campaigns (blocked software, host patching), and parity programs.

Amazon Web Services (AWS), Analytics Cloud, Architectural Services, Artificial Intelligence (AI), Automation, Best Practices, Campaigns, Cloud Computing, Cross-Functional, Customer Experience, Customer Support/Service, Distributed Computing, Diving, Government, Identify Issues, Java, Large-Scale Systems, Leadership, Linux Operating System, Mentoring, Network Operations Center, Open Source, Operational Improvement, Problem Solving Skills, Process Development, Process Improvement, Python Programming/Scripting Language, Root Cause Analysis, Scalable System Development, Security Clearance, Sensitive Compartmented Information (SCI), Software Development, Software Engineering, Software Patches, Startup, Supply Chain, System Operations, Systems Engineering, Systems Scalability, Team Lead/Manager, Technical Leadership, Technical Strategy, Top Secret Clearance

• Work cross functionally to foster a constructive dialogue, harmonize discordant views, and lead the resolution of contentious issues.
• Love to code. Whether its building tools in Java or solving complex system problems in Python, the ideal candidate will love using technology to solve problems. You have a solid understanding of software development methodology and know how to use the right tool for the right job.
• Think Big. The ideal candidate will build and deploy solutions across thousands of devices. You will strive to improve and streamline processes to allow for work on a massive scale.

About the team

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

AWS Infrastructure Services (AIS)

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we’re looking for talented people who want to help.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Diverse Experiences

The Analytics ADC team is at the forefront of delivering AWS Analytics cloud services to our customers in isolated, air-gapped cloud environments. We are dedicated to pushing the boundaries of what is possible in this rapidly evolving field, leveraging the power of cloud computing and the latest advancements in data technologies. With a focus on expanding Analytics services across air-gapped cloud regions, driving automation investments, and delivering open-source solutions, we are at the forefront of innovation and speed. Our teams are creatively finding new ways to build massively scalable distributed systems and delivering the next generation of cloud computing with AWS offerings like Athena, LakeFormation, Redshift, OpenSearch, Glue, QuickSight, and Agentic AI services., Amazon.com Inc At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1 At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day - to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles

Company Size: 10,000 employees or more

Industry: Retail