Works Implementation Solutions Specialist

We are seeking a Works Implementation Solutions Specialist to assist our clients through onboarding, technical enablement, and ongoing daily operations. In this role, you will provide hands-on, high-touch support to ensure smooth rollouts and stable long-term platform use., * Support end-to-end client implementations, helping configure systems, map workflows, and execute rollout plans under the guidance of project managers.

• Serve as a primary point of contact for operational queries and technical onboarding assistance during the client go-live phase.
• Deliver bilingual (English/Spanish) training sessions and step-by-step documentation to client end-users and maintenance teams.

Operational & Account Support

• Leverage M&O experience to understand client workflows, troubleshoot operational bottlenecks, and maintain system readiness.
• Triage, investigate, and resolve daily technical support tickets, escalations, and system configuration requests.
• Monitor account health, track recurring support patterns, and assist in maintaining high service-level agreements (SLAs).
• Coordinate cross-functionally with Product, Engineering, and Customer Success to escalate software bugs and advocate for client needs.

A background in Maintenance & Operations (M&O)-ideally with prior experience in a supervisory, team lead, or operational coordinator capacity-is required to understand our clients’ physical/operational workflows and maintenance environments. Bilingual fluency in English and Spanish is strongly preferred to support our growing multi-regional account base., * M&O Experience: 2+ years of hands-on experience in Maintenance & Operations (M&O), preferably with past experience in a supervisory, lead technician, or coordinator role.

• Technical Aptitude: Comfort navigating ticketing systems, task tracking tools, and troubleshooting software configurations.
• Problem-Solving & Communication: Strong written and verbal communication skills with a client-first, detail-oriented approach to resolving technical issues.

Preferred

• Tech Support & Onboarding: Experience working in software implementation, technical support, or account support at a B2B SaaS or technology company.
• Language Skills: Professional fluency (verbal and written) in both English and Spanish.
• Education & Experience: Associate’s or Bachelor’s degree, or equivalent practical experience in operations, technical support, or client management.

Salary: $45K-$65K based on experience., * 401(k)

• 401(k) 5% Match
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

About Us: Facilitron is a funded, fast-growing (#30 in the Financial Times - America’s Fastest Growing Companies in 2021) startup who partners with schools, colleges and municipalities across the United States to simplify the scheduling and maintenance of public spaces. With over 7-billion square feet of gyms, athletic fields, auditoriums, classrooms and more available to the public for rent, Facilitron is the leading marketplace for public space rentals. Today, thousands of schools and other public and private facility owners partner with Facilitron to rent and manage their real estate assets.