Data Center Technician L2

Interview Process: One Round of InterviewJob Overview : We are hiring multiple Level 2 Data Center Field Operations Technicians to support enterprise data center operations. The ideal candidate will have strong hands-on experience with data center operations, network infrastructure, structured cabling, fiber optic and copper cabling, circuit testing, and hardware installation.This is a hands-on field role requiring candidates to work in an active 24/7 data center environment and provide support during regular hours, nights, weekends, holidays, overtime, and on-call periods as required.Responsibilities

• Perform loopback testing, circuit verification, connectivity testing, and cable testing.
• Install, terminate, trace, label, troubleshoot, and maintain fiber optic and copper network cabling.
• Perform cable tracing and verify network paths, circuits, ports, and connections.
• Support rack-and-stack activities, hardware installation, equipment deployment, and data center infrastructure projects.
• Troubleshoot physical-layer network connectivity and cabling issues.
• Support network infrastructure teams with cable installation, testing, troubleshooting, and circuit restoration.
• Use appropriate cabling tools and testing equipment to identify and resolve faults.
• Maintain accurate documentation of network paths, circuits, cable routes, ports, and infrastructure changes.
• Respond to urgent and critical data center incidents and assist with service restoration.
• Provide 24/7 field support, including nights, weekends, holidays, overtime, and on-call coverage as required.
• Coordinate with network engineers, remote support teams, vendors, and other data center personnel.
• Follow all data center security, safety, and operational procedures.
• Maintain a clean, organized, and safe work environment.

• 5-8 years of experience in data center operations, structured cabling, network infrastructure, or field services.
• Solid data center experience in an enterprise or large-scale environment.
• Hands-on networking/network cable experience with both fiber optic and copper cabling.
• Experience with cable installation, termination, testing, tracing, labeling, and troubleshooting.
• Knowledge of network infrastructure including racks, patch panels, switches, ports, circuits, and cabling systems.
• Familiarity with cabling hand tools and testing equipment.
• Ability to read and understand cabling diagrams, network documentation, and circuit information.
• Strong troubleshooting, analytical, and problem-solving skills.
• Good verbal and written communication skills.
• Ability to work independently and effectively with cross-functional technical teams.
• Must be willing and available to provide 24/7 support, including nights, weekends, holidays, overtime, and on-call coverage.
• Willingness to travel 100% based on project requirements.

Preferred Skills

• OTDR testing
• PMLS testing
• Fiber fusion splicing
• Mechanical splicing
• Experience supporting large-scale enterprise data centers.
• Knowledge of structured cabling standards and data center best practices.
• Experience working with network engineering or NOC teams.

Physical Requirements

• Ability to lift up to 50 lbs. and move equipment weighing up to 75 lbs. with appropriate assistance.
• Ability to stand, walk, bend, kneel, climb ladders, and work for extended periods.
• Comfortable working in confined or restricted-access areas.
• Comfortable working in an active data center environment.
• Ability to safely handle and install network equipment, cabling, and related infrastructure.
• Must comply with all site-specific safety and security requirements.