Help Desk Technician

• Triage incoming tickets by phone, email and the service portal, and set realistic expectations on response times
• Resolve account, password, mailbox and permissions issues across Microsoft 365 and Google Workspace
• Troubleshoot Windows and macOS devices, printers, VPN connections and common business applications
• Build and image laptops for new client starters, then ship or deliver them
• Document each fix clearly so the next technician does not start from nothing
• Escalate infrastructure and cloud issues to the engineering team with the diagnostics already attached
• Keep asset records, license counts and client documentation up to date
• Join occasional onsite visits to client offices around Cincinnati

• Hands-on technical support experience, whether from a service desk, a retail technology role, an internship or a home lab you can talk through
• Working knowledge of Windows, plus the basics of Microsoft 365 administration
• Understanding of networking fundamentals such as DNS, DHCP and VPN
• The patience to explain a fix to someone who is not technical, without making them feel slow
• Availability for a rotating shift pattern of 7:30 a.m. to 4:30 p.m. and 10:00 a.m. to 7:00 p.m.
• CompTIA A+, Network+ or Microsoft fundamentals certifications are helpful but not required

• $24.00 to $27.00 per hour, depending on experience and certifications held
• Full-time, 40 hours per week, rotating between the two shift patterns above
• Paid on-call rotation covering roughly one week in six
• Hybrid after your first month, with up to two days a week from home
• Medical, dental and vision insurance
• 401(k) with company match
• Paid time off and paid holidays
• Certification exam fees and study time covered, with support to develop toward cloud and infrastructure work as your skills grow

Apply through Indeed with your current resume. If you hold certifications or have completed relevant coursework, list them clearly.

Bright Hall Co is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by federal, state or local law. Let us know if you need an accommodation at any point in the process.

Pay: $24.00 - $27.00 per hour

Expected hours: 40.0 per week, * 401(k) matching

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Bright Hall Co is a cloud and technology consultancy based on Race Street in downtown Cincinnati, and is hiring a Help Desk Technician to be the first line of support for client teams. You will pick up tickets, work through account, device, network and application issues, and escalate anything that needs an engineer. Pay is $24.00 to $27.00 an hour. Your first month is fully onsite so you can learn the environments you will be supporting, after which you can work up to two days a week from home.

Bright Hall works with businesses that need secure, scalable and cost-conscious technology environments. First-line support here sits close to the engineers designing those systems rather than separated from them.