Transfer--Information Technology Technician Level I/II

The Information Technology Technician (Level I/II) performs technical information technology duties for legacy systems and desktop operations and installation; working with a limited range of computer hardware, software, and peripheral equipment., * Basic computer hardware and software, operating systems, and workflow processes

• Basic operational characteristics of local and wide area network systems, enterprise and network operating systems
• Automated Operations applications
• Basic operational characteristics of communication systems, equipment and devices
• Basic methods and techniques of testing, troubleshooting, problem solving, and maintenance of desktop computer, network, and communication system hardware and software
• Tools used in the maintenance, testing, troubleshooting, and installation of personal computers, communications equipment, network components, and peripheral equipment
• Principles and practices of effective customer service
• Safe work practices when working with electronic equipment
• Operations, services, concepts, terms and activities common to a comprehensive, state of-the-art information technology program

Ability to

• Communicate clearly and concisely with others, verbally and in writing; follow instructions, verbally and in writing
• Learn to troubleshoot problems with software, hardware, communications and operating systems; identify and locate the source of the problem; diagnose problem and develop logical, reliable solutions; and initiate corrective actions
• Learn to install, maintain, repair and modify a variety of computer equipment, software, communications and electronic equipment and systems
• Learn to write procedures and documentation for problems, solutions, and standards
• Track service requests and trouble reports and ensure problems are resolved
• Establish and maintain effective working relationships with those encountered during the course of the work
• Work independently and as a cooperative, contributing member of a team, A valid California Driver License, Class C or higher, may be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis.

Physical Requirements: Some positions in this class may require the incumbent to be able to:

• Distinguish between different colors.
• Lift equipment that weighs up to 50 pounds.

Individuals who do not meet these requirements due to disability will be reviewed on a case-by-case basis.

Working Conditions: Some positions in this class may require the incumbent to:

• Work weekends, holidays, and non-routine hours.
• Travel occasionally.

Either: One (1) year of full-time paid experience performing configuration or repair on computer equipment.

Or: A Certificate of Achievement, or higher, from an accredited college or university in Computer Science, Information Technology or other field closely related to the intent of this class.

Note: The word “experience” referenced in the minimum qualifications means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.

1. The difference between the top salary steps (the highest pay rate within the range of pay) of your current job class and the job class that you intend to transfer into, must be less than 5%.

There are three different transfer types that you may qualify for: interdepartmental transfer, interclass transfer, and voluntary demotion. These different transfer types are defined as:

• Interdepartmental transfer - a transfer in the same class from one County department to another.
• Interclass transfer - a transfer from one job class to a different job class. In addition, the difference between the top salary steps (the highest pay rate within the range of pay) of your current job class and the job class that you intend to transfer into, must be less than 5%.
• Voluntary demotion - a transfer into a job class that pays less than 95% of your current class salary.

If you are requesting an interclass transfer or voluntary demotion, either action is a change in class. Whether the change is a transfer or a demotion depends upon the difference between the maximum salary rates of the requested and incumbent classes. Personnel Ordinance, Section 2.78.294, or the applicable labor agreement sets the criteria for determining the maximum difference allowed. Personnel Ordinance, Section 2.78.228 defines demotion.

Level I - $4,337.82 - $5,536.67/month Level II - $4,764.08 - $6,081.30/month