Technical Support Specialist

As a Technical Support Specialist, you will be responsible for providing on-site technical support for system installation, configuration, troubleshooting, and maintenance of customer and company equipment, ensuring reliable performance and successful system deployment. The role applies engineering principles to resolve system-level issues, interpret technical documentation, collaborate with internal and external teams, and ensure high-quality field execution throughout the system lifecycle., * Perform on-site installation, configuration, maintenance, testing, and troubleshooting of customer and company systems to ensure proper functionality and performance.

• Diagnose and resolve technical issues by analyzing system behavior, identifying root causes, and implementing effective corrective actions.
• Serve as the primary technical contact at assigned sites, coordinating installation and commissioning activities with customers, project teams, and vendors.
• Review site plans, technical drawings, and specifications while following standard operating procedures, safety protocols, and engineering documentation to ensure compliance and high-quality installation.
• Document service activities, provide technical reports, coordinate system upgrades, and recommend improvements to enhance reliability, efficiency, and customer satisfaction.

• Bachelor’s degree in Engineering or a related technical field.
• 4-6+ years of field engineering or systems engineering experience involving installation, commissioning, troubleshooting, and customer support.
• Experience implementing and maintaining technical systems, networked equipment, or industrial infrastructure in field environments.
• Strong understanding of diagnostics, system integration, and commissioning practices.
• Strong analytical, problem-solving, and independent decision-making abilities
• Effective communication and documentation skills for customer and internal collaboration.
• Willingness to travel regularly and adapt to varied field conditions.
• Ability to manage multiple assignments while maintaining quality, safety, and compliance.
• Commitment to continuous learning, teamwork, and engineering best practices.
• Must be a US Person.

Paid Time Off I 401K with Employer Match and Profit Sharing I Health and Wellness Benefits I Learning and Development Opportunities I Referral Program I Competitive Pay I Recognition I Employee Stock Purchase Plan I Inclusive & Supportive Culture