IT Administrator

• Monitoring the IT Help Desk ticketing system and responding to support requests within required timelines.
• Using the Automatic Call Distribution system to assist users and route IT support needs appropriately.
• Providing deskside technical support for hardware, software, desktop applications, printers, and basic mobile device issues.
• Assisting with new hire technology setup, employee departures, office moves, and equipment changes.
• Supporting audio/video conference setups, presentations, meetings, and basic conference room technology needs.
• Installing, maintaining, updating, imaging, and troubleshooting computers, drivers, applications, and related equipment.
• Escalating complex IT issues to the appropriate team members when needed.
• Participating in technology pilots, testing new systems or updates, and reporting findings.
• Following all company and IT department technology policies and procedures.
• Supporting local and regional IT projects as assigned.
• Assisting with basic infrastructure support, including cabling or acting as a remote support contact for other IT teams.
• Maintaining confidentiality of company, employee, client, and system information at all times.

Associate degree preferred.

• At least 2 years of technology support experience, preferably in a professional office, healthcare, business, or similar environment.
• Strong written and verbal communication skills.
• Ability to prioritize tasks and meet deadlines.
• Ability to work in a fastpaced and changing environment.
• Ability to follow instructions and operate within defined guidelines.
• Ability to maintain confidential information.
• Flexibility to work changing or fluctuating hours when needed.
• Experience with macOS is a plus., * Is customerservice oriented.
• Communicates clearly and professionally.
• Can troubleshoot basic technology issues independently.
• Knows when to escalate problems.
• Can multitask and stay organized.
• Is dependable and responsive.
• Protects confidential company information.
• Works well with staff, vendors, and IT team members.
• Can support both routine help desk needs and special projects.