IT Manager

Help Desk & End-User Support

• Serve as the first contact for technology requests, including accounts, passwords, printers, phones, conference rooms, and connectivity.
• Troubleshoot desktops, laptops, tablets, mobile devices, software, and common hardware issues.
• Set up, image, deploy, and reassign computers, peripherals, and warehouse technology.
• Support audio-visual equipment for trainings, meetings, and presentations.
• Track requests, communicate status, escalate when needed, and maintain simple self-service guides.

Systems Administration

• Manage Microsoft 365 users, licensing, Exchange, Teams, SharePoint, and OneDrive.
• Administer Entra ID, access controls, MFA, and identity security.
• Maintain Windows Server, Active Directory, DNS, DHCP, VPN, backups, and patching.
• Support Defender, Purview, phishing response, malware prevention, and user awareness training.
• Manage VoIP, mobile devices, app deployment, and related system support.

Network & Infrastructure

• Manage routers, firewalls, switches, cabling, and wireless access points.
• Maintain internet service and coordinate carrier or ISP issues.
• Optimize wireless coverage across warehouse and office space.
• Keep server, IDF, and MDF spaces clean, labeled, and documented.

Technology Management

• Manage IT assets, inventory, assignments, warranties, and replacement planning.
• Support fleet management systems for logistics operations.
• Track software licenses, renewals, compliance, and cost control.
• Coordinate vendors, service providers, repairs, returns, and equipment disposal.
• Maintain SharePoint structure, permissions, content, and ISO 9001 IT records.
• Recommend technology improvements that reduce costs, manual work, or service issues.

AI Enablement & Training

• Travel to DFW client and outsourced sites to support employees using AI tools.
• Lead hands-on training, coaching, and lunch-and-learns for nontechnical users.
• Facilitate AI jam sessions to identify tasks and solve them through live prompting.
• Create quick guides, prompt libraries, and short tutorials for ongoing learning.
• Promote safe AI use, including what information can and cannot be entered.
• Track adoption, challenges, and use cases to support the technology roadmap.
• Maintain training content in the company learning platform.

Client Site Support

• Support assigned client sites with data rooms, equipment, and technology assessments.
• Document client work accurately for billing support.
• Coach client staff on routine self-service issues.

• 3+ years of IT support, systems administration, or help desk/admin experience.
• Hands-on Microsoft 365 and Windows Server administration experience.
• Working knowledge of networking, including firewalls, VPN, Wi-Fi, DNS, and cabling.
• Experience training, onboarding, or coaching users on new technology.
• Curiosity and practical experience with AI tools such as ChatGPT, Copilot, Gemini, or similar.
• Strong customer service skills with reliable follow-up and communication.
• Ability to prioritize across corporate, warehouse, and client needs with limited supervision.
• Valid Texas driver’s license, reliable vehicle, and acceptable driving record for local travel.
• Ability to pass a background check and perform physical IT support tasks up to 50 pounds.
• Preferred: warehouse/3PL experience, WMS/TMS, barcode/RF equipment, Entra ID, Intune, Defender, Purview, ISO 9001, certifications, or training design experience.

Forty Years Strong! On-Target Supplies & Logistics, Ltd., is a regional supply chain logistics management firm with global customers and international responsibilities. For more than 40 years, we have worked with some of the largest companies in the world to design, implement, and manage customized logistics and transportation solutions that help them to gain a competitive advantage in today’s global marketplace. We are committed to consistently delivering value-adding services, and we do this through our greatest asset: our employees., On-Target is an equal employment opportunity provider. We will not deny equal employment opportunities due to race, color, national origin, religion, sex, age, or disability status in any of the following employment aspects:

• Hiring
• Promotion
• Termination
• Pay
• Benefits
• Training
• Any other aspects of employment

We adhere to:

• Title VII of the Civil Rights Act of 1964
• The Americans with Disabilities Act (ADA) of 1990
• The Age Discrimination in Employment Act of 1967
• The Equal Pay Act of 1963
• Texas Commission on Human Rights Act (TCHRA) of 1983
• The Americans with Disabilities Act (ADA) of 1990
• The Age Discrimination in Employment Act of 1967
• The Equal Pay Act of 1963
• Texas Commission on Human Rights Act (TCHRA) of 1983