IT Manager

Webco Hawaii is seeking an experienced and solutions-focused IT Manager to lead and oversee the company’s technology environment. Reporting to the CFO, this position is responsible for IT operations, technology planning, vendor management, systems analysis, cybersecurity coordination, and the continuous improvement of the company’s technology systems and services.

Primary end-user support is provided by a third-party managed service provider. Accordingly, this role focuses on IT leadership, governance, planning, vendor accountability, system optimization, and business support rather than routine help-desk responsibilities.

The IT Manager will exercise independent judgment in evaluating technology needs, establishing priorities, managing service delivery, coordinating technology initiatives, and recommending solutions that improve operational efficiency, reliability, security, and scalability.

What You’ll DoIT Leadership and Vendor Management

• Serve as the primary internal owner of Webco Hawaii’s IT function and technology environment.
• Provide day-to-day leadership and oversight of IT operations and technology services.
• Oversee third-party IT service providers responsible for end-user support and ticket resolution.
• Monitor vendor performance, service levels, responsiveness, and issue-resolution effectiveness.
• Manage the escalation of complex, recurring, or business-critical technology issues.
• Establish priorities for technology initiatives based on operational and business needs.
• Participate in the evaluation, selection, contract management, and ongoing oversight of IT vendors and service providers.
• Develop and monitor performance measures for IT service delivery and vendor performance.
• Manage technology licenses, subscriptions, renewals, and vendor relationships.
• Coordinate technology upgrades, initiatives, and operational improvements with vendors and internal stakeholders.

Systems Analysis and Business Support

• Evaluate business and user needs and recommend technology solutions aligned with operational requirements.
• Analyze recurring system issues and identify opportunities for automation, process improvement, and greater operational efficiency.
• Determine and implement appropriate system configurations, access structures, and technology standards.
• Assess the operational impact of technology decisions and recommend enhancements.
• Collaborate with department leaders to ensure technology solutions support organizational goals.
• Support the implementation and rollout of new systems, software enhancements, and business-process improvements.
• Gather requirements, communicate timelines, and help employees successfully adopt technology changes.
• Assist departments in identifying opportunities to use technology to improve productivity and performance.

Technology Governance and Cybersecurity

• Develop, implement, and maintain IT policies, procedures, and standards.
• Oversee user access management, authentication controls, and technology-governance practices.
• Ensure technology systems align with company standards, security expectations, and operational requirements.
• Coordinate cybersecurity initiatives, risk-mitigation efforts, and security-awareness activities with third-party providers.
• Assist with the development and maintenance of business-continuity and disaster-recovery plans.
• Maintain documentation of systems, configurations, implementations, vendor relationships, and operational procedures.
• Support compliance with applicable technology, data-security, and operational requirements.

Technology Planning and Continuous Improvement

• Identify opportunities to improve technology performance, service delivery, cybersecurity, and operational efficiency.
• Recommend technology investments, upgrades, replacements, and solutions for future business needs.
• Assist executive leadership in evaluating and prioritizing technology initiatives.
• Coordinate the implementation of new systems, integrations, upgrades, and other technology changes.
• Support annual technology planning, budgeting, and resource-allocation activities.
• Monitor emerging technologies and recommend solutions that support organizational goals.
• Provide leadership with regular updates regarding IT initiatives, operational performance, risks, and improvement opportunities.

Additional Responsibilities

• Provide limited escalated support for complex or sensitive technical issues when needed.
• Coordinate the technology-access components of employee onboarding and offboarding.
• Support device and system setup on an exception basis.
• Perform other related duties as assigned.

• High school diploma or equivalent.
• At least five years of experience in IT operations, systems administration, infrastructure support, or a related technology role.
• Experience managing technology vendors, service providers, or cross-functional technology initiatives.
• Strong analytical, troubleshooting, and problem-solving skills.
• Demonstrated ability to manage multiple priorities and competing business needs.
• Strong communication, organizational, and stakeholder-management skills.
• Ability to work independently and exercise sound judgment when making technology-related decisions.

Preferred

• Associate’s or bachelor’s degree in information technology, information systems, business administration, or a related field.
• Experience working with managed service providers.
• Experience supporting cybersecurity programs, technology planning, or operational technology improvements.
• Experience managing Microsoft 365, Windows environments, mobile-device platforms, and cloud-based business applications.
• Experience with technology asset management, software licensing, and IT budgeting.
• ITIL, CompTIA, Microsoft, CISSP, PMP, or a similar professional certification.

• 401(k)
• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• Flexible spending account
• Professional development opportunities

Compensation

The salary range for this position is $120,000-$140,000 per year.

Final compensation will be based on the selected candidate’s experience and qualifications, as well as internal equity and current market conditions.

Pre-Employment Requirement

The selected candidate must successfully complete a pre-employment drug test.

Equal Employment Opportunity, * 401(k)

• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Webco Hawaii is a local, family-owned sales and distribution company that has served Hawaii for more than 58 years. Embodying the Aloha Spirit and leading with a people-first mentality, we believe in passionately serving our customers while supporting the needs of our employees and communities.