IT Manager

The IT Manager is responsible for overseeing the organization’s technology infrastructure, systems, security, and day-to-day IT operations. This position ensures that technology supports business operations effectively, securely, and efficiently while providing reliable technical support to employees. Essential Duties and Responsibilities

• Manage and oversee daily IT operations, systems, hardware, software, and network infrastructure.
• Provide leadership and direction to IT staff and coordinate IT-related projects and priorities.
• Maintain and troubleshoot computers, servers, networks, printers, telecommunications, and other technology equipment.
• Manage user accounts, access permissions, passwords, and security protocols.
• Ensure appropriate cybersecurity measures are in place, including antivirus protection, firewalls, backups, and security monitoring.
• Develop and maintain IT policies, procedures, and standards.
• Monitor system performance and identify opportunities for improvements, upgrades, and cost savings.
• Manage software licensing, hardware inventory, warranties, and technology vendors.
• Coordinate the purchase, installation, configuration, and maintenance of technology equipment and software.
• Provide technical support and guidance to employees and ensure timely resolution of IT issues.
• Manage onboarding and offboarding technology needs, including account creation, access changes, equipment setup, and account termination.
• Ensure company data is appropriately backed up and protected and assist with disaster recovery and business continuity planning.
• Maintain documentation of IT systems, configurations, procedures, and user access.
• Evaluate emerging technologies and make recommendations regarding technology investments.
• Work with department leaders to identify technology needs and implement solutions that improve productivity and efficiency.
• Monitor compliance with applicable technology, privacy, and security requirements.
• Coordinate with outside IT vendors, service providers, and consultants as needed.
• Respond to system outages, security incidents, and other technology emergencies.
• Establish service expectations and ensure staff receive timely and professional IT support.
• Perform other duties and special projects as assigned.

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field preferred.
• 5-7 years of progressive IT experience, including supervisory or management experience.
• Strong knowledge of computer hardware, software, networking, cybersecurity, and systems administration.
• Experience managing Microsoft 365, Windows environments, user accounts, and business applications.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities and meet deadlines.
• Experience working with vendors and managing IT projects and budgets.
• Ability to explain technical information to non-technical employees in a clear and professional manner.

Key Competencies

• Leadership and team management
• Problem-solving and critical thinking
• Cybersecurity awareness
• Project management
• Communication and customer service
• Organization and time management
• Strategic planning
• Attention to detail
• Confidentiality and professionalism