Desktop Support Specialist

• Configures new Personal Computers (PCs) with Hoag’s standard software and ““Standard PC”” guides.
• Utilizes imaging software to setup new PCs.
• Updates hardware and notifies appropriate personnel of PC inventory database changes.
• Utilizes available system tools.
• Reimages PC’s that are redeployed in organization.
• Ensures that no data from prior users remain on system
• Inventories all incoming equipment and verify accuracy against purchase orders.
• Reports any discrepancies to the supervisor.
• Builds complex desktop and laptop images.
• Manages appropriate disposal of ewaste materials according to policy.
• Provides customer support for standard applications (Desktop Operating Systems, Microsoft Office Suite, including Outlook).
• Refers customers to training available to facilitate problem resolution.
• Troubleshoots and supports desktop hardware to include PCs, monitors, printers, and network computers.
• Collaborates with other Information Support (IS) teams regarding hardware troubleshooting and installation (e.g., cabling, printers).
• Configures and provides loaner equipment for customers when resolution is not immediate.

• High School Diploma / GED
• Minimum 2 years of Desktop Support Specialist experience
• Ability to handle multiple projects at once, with strong organizational skills and minimal supervision.
• 1-3 years previous work experience in technical support position.
• Experience in Mac Operating systems (OSX, IOS for iPhone, iPad, Apple products)., * Mac Operating systems : 1 year (Required)

• Day Shift
• 5x8
• 07:00 - 15:00

Pay: $22.00 - $25.00 per hour

10bits is a Healthcare and Professional Staffing Company. From nursing staffing, temp to hire, and permanent to healthcare contracts, 10bits provides hospitals and medical facilities with high-quality clinical professionals with the highest standards and compliance to provide the best medical care.