Support Services Specialist - College of Dentistry

• Problem-solve in a fast-paced environment requiring daily solutions in scheduling conflicts, cross clinic support needs and urgent patient care.
• Patient interactions by phone or in-person.
• Schedule and coordinate patient needs with multiple college clinics, outside dental offices, community healthcare centers, and outside agencies (i.e. transportation services, language interpreting services, etc.)
• Contribute ideas to improve workflow efficiencies that contribute to our service excellence standards.
• Data entry into the patient management system for basic patient demographics, insurance, and appointment information.
• May coordinate and modify Faculty, Resident, and student provider master schedules.
• Train co-workers on clinic workflow, policies, paperwork.
• May orient and educate dental students on clinic protocol and procedures.
• Verify patient insurance eligibility and coverage.

• Bachelor’s degree or an equivalent combination of education and relevant experience.
• Experience working with word processing, spreadsheets, and calendaring software (i.e. Microsoft Office or Google).
• Relevant customer service experience (in-person and over the phone).
• Experience utilizing active conflict management/resolution skills and de-escalation techniques.
• Demonstrated the ability to problem solve and think independently in a fast paced environment.
• Excellent time management techniques demonstrating the ability to adapt and handle multiple competing priorities.
• Excellent written, verbal, and interpersonal communication skills.

Desirable:

• Demonstrated ability to facilitate positive outcomes by collaborating and working in a team environment.
• Experience utilizing electronic health records or confidential/HIPPA protected information.
• Knowledge of basic dental terminology.
• Complex scheduling experience for multiple providers in a healthcare environment.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.

About Iowa:

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Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies. Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists. Grow professionally with advanced training, leadership development, and tuition assistance.

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