Sr. Systems Engineer

This role operates in a multi-client managed services environment where downtime affects patient care. The Senior Systems Engineer works within formal change management, maintains documentation to an audit-ready standard, and provides technical direction and mentorship to engineers and support staff without direct reporting authority., Systems Engineering & Architecture

• Design, build, and maintain Windows Server, virtualization, storage, and Azure infrastructure supporting Hopper and client environments.
• Translate requirements into detailed designs, build documents, and configuration standards that other engineers can execute.
• Evaluate emerging technologies against Hopper standards for interoperability, reliability, supportability, and total cost, and make written recommendations.
• Perform capacity analysis and lifecycle planning, and forecast growth and refresh requirements.
• Contribute to reference architectures, technical standards, and architecture review submissions.

Identity, Cloud & Microsoft 365

• Administer and engineer Active Directory, Entra ID, Group Policy, conditional access, and privileged access configurations.
• Design and maintain Azure infrastructure, including subscriptions, networking, compute, storage, and governance controls.
• Engineer and maintain Microsoft 365 workloads, including Exchange Online, SharePoint, Teams, Intune, and Purview.
• Maintain tenant separation, delegation models, and administrative boundaries appropriate to a multi-client environment.

Resilience, Security & Compliance

• Design, implement, and test backup, replication, and disaster recovery for critical systems against documented recovery objectives.
• Harden systems against established benchmarks, and remediate vulnerabilities and configuration drift on a defined cadence.
• Implement and maintain patching, monitoring, alerting, and logging across supported infrastructure.
• Support HIPAA, HITRUST, and SOC 2 evidence requirements by producing accurate technical documentation and control artifacts.
• Participate in incident response for infrastructure and security events, including root cause analysis and corrective action.

Escalation & Operational Support

• Serve as the senior escalation point for infrastructure, identity, and platform issues raised by the Service Desk, Desktop Support, and Implementation teams.
• Perform advanced troubleshooting on complex, multi-system problems, and drive them to root cause rather than restoring service and moving on.
• Execute changes through the defined change management process, including risk assessment, testing, rollback planning, and post-change validation.
• Support major incidents outside business hours as part of an on-call rotation.

Automation, Documentation & Standardization

• Automate repetitive administrative and deployment work using PowerShell and infrastructure-as-code tooling.
• Build and maintain runbooks, build documents, as-built records, and infrastructure diagrams.
• Reduce manual effort and configuration variance across client environments through standardization and tooling.

Technical Leadership & Collaboration

• Provide technical direction and mentorship to engineers, implementation staff, and support teams, and review their designs and proposed changes with substantive feedback.
• Partner with the Implementation Engineer, IT Manager, Security, and Applications functions on work that crosses team boundaries.
• Support client-facing technical discussions when senior infrastructure expertise is required.

• Bachelor’s degree in Computer Science, Information Technology, or a related field preferred. Equivalent professional experience will be considered.
• Industry certifications preferred, including Microsoft Azure or Microsoft 365 certifications, VMware or Hyper-V credentials, and ITIL Foundation., * Seven or more years of progressive experience in systems engineering, infrastructure engineering, or enterprise IT operations.
• Deep hands-on experience with Windows Server administration, configuration, and troubleshooting.
• Deep hands-on experience with virtualization, including VMware or Hyper-V.
• Production experience with Azure infrastructure and Microsoft 365 administration at scale.
• Experience designing and testing backup and disaster recovery for production systems.
• Experience operating within formal change management and serving as a senior escalation point.
• Experience in a managed services or multi-client environment preferred. Healthcare IT experience strongly preferred., * Must reside within a HOPCo corporate or clinical market.
• Ability to participate in an on-call rotation and to work after-hours and weekend maintenance windows.
• Ability to document work to a standard that other engineers and auditors can rely on.
• Position is based in the United States and supports United States operations. Legal authorization to work in the United States without employer sponsorship is required.

KNOWLEDGE

• Windows Server, Active Directory, Entra ID, Group Policy, and identity and access management.
• Virtualization, storage, and backup and recovery technologies.
• Azure infrastructure and governance, and Microsoft 365 workload administration.
• Networking fundamentals sufficient to troubleshoot across the systems and network boundary, including routing, switching, VLANs, DNS, DHCP, and firewalls.
• Security fundamentals, hardening benchmarks, vulnerability management, and patching practice.
• Scripting and automation, including PowerShell, and infrastructure-as-code concepts.
• IT service management practice covering incident, problem, and change management, and the technical control expectations of HIPAA, HITRUST, and SOC 2., * Strong analytical and diagnostic skills across complex, multi-system problems.
• Strong design and documentation skills, including build documents, diagrams, and runbooks.
• Strong scripting and automation skills.
• Strong written and verbal communication with technical and non-technical audiences.
• Strong organizational skills across concurrent engineering and escalation work., * Ability to drive problems to root cause rather than restoring service and moving on.
• Ability to make and defend design decisions, and to change position when the evidence warrants.
• Ability to mentor and influence engineers without direct authority.
• Ability to work carefully in production environments where downtime affects patient care.
• Ability to learn unfamiliar client environments quickly and work within their constraints.

ENVIRONMENTAL WORKING CONDITIONS

• Normal office or remote environment, with occasional work in data centers and network closets
• Limited regional and national travel required
• Requires after-hours and weekend work during maintenance windows and major incidents

PHYSICAL/MENTAL DEMANDS

• Requires sitting and standing associated with a normal office environment.
• Manual dexterity using a calculator and computer keyboard.
• Requires occasional lifting and positioning of server and network equipment, and work in server rooms and network closets.

ORGANIZATIONAL REQUIREMENTS

• HOPCo Mission, Vision and Values must be acknowledged and adhered to
• Must complete all required annual training for HOPCo