Public Safety Network Analyst II

Performs operational support for fire department network infrastructure and mission-critical technologies, including desktop and mobile support and specialized public safety applications by performing the following duties., * Answers “help desk” calls from departmental users and troubleshoots both hardware and software problems

• Develops and provides in-house training for employees
• Maintains and supports mission-critical fire department systems and public safety software
• Provides technical support, maintenance, and troubleshooting for fire department technologies, including mobile data terminals, reporting software, and radio equipment.
• Administers and maintains the department’s Mobile Device Management platform
• Track and maintain accurate inventory records for all fire department IT assets
• Interfaces with vendor technical support and assist with operating system and software upgrades
• Subject to call after hours for system and network operations when required, including nights and weekends

ADDITIONAL DUTIES AND RESPONSIBILITIES include the following:

• Other duties to provide direct or indirect service to the citizens may be assigned.
• When unusual situations occur and/or the City Manager declares a State of Emergency, all City employees may be required to accept special assignments and perform as needed to ensure appropriate service delivery.

Associate’s degree with major work in a related field and some (2-4 years) experience in a computer related field, including experience with implementing security controls and educating others; or equivalent combination of education and experience.