Connected Worker / Mobility Support Engineer

We are seeking a Connected Worker Professional to support deployment operations and lifecycle management of frontline digital technologies across industrial and OT environments.

The role focuses on mobile device management user enablement field support and compliance ensuring seamless adoption of Connected Worker solutions.

Strong experience in Intune mobile platforms iOS Android and field IT support is essential along with exposure to industrial environments and safety driven operations.

High Level Scope

Provide L1 L2 support for Connected Worker devices and applications across field locations.

Handle provisioning and deprovisioning of mobile devices and user access.

Perform device configuration enrolment and compliance monitoring using Intune and enterprise MDM platforms.

Deploy and support industrial rugged devices used in hazardous and frontline environments.

Conduct system monitoring and ensure adherence to performance usability and security standards.

Provide onsite user training and enablement for frontline workers.

Troubleshoot and resolve device application and connectivity issues in field environments.

Maintain device inventory deployment records and support logs.

Track adoption usage metrics and performance trends provide reporting insights.

Ensure compliance with safety regulatory and audit requirements.

Microsoft Intune device enrolment compliance monitoring policy management.

Mobile device platforms iOS and Android configuration and troubleshooting.

Device lifecycle management procure configure deploy support retire.

Industrial device handling rugged devices safety compliant hardware.

Experience with ITSM ticketing tools and field support operations.

Tools Environment

Microsoft Intune MDM platforms.

Mobile devices iOS Android rugged industrial.

ITSM tools ServiceNow or equivalent.