IT Support Specialist - Level 1 or 2

The ideal candidate would have experience and/or working knowledge of Workstation, Printer, VOIP, Server and Network Support. This individual would be a self-starter, with a strong work ethic and a desire to learn and troubleshoot with minimal oversight. This is a dynamic position that involves many aspects of IT and provides help and support for a rapidly growing IT infrastructure.

This position requires availability for early, late, and weekend work as business demands require it.

Responsibilities Include:

· Provide phone and email (Outlook and Front) support

· Use various monitoring systems to troubleshoot and prevent hardware/software issues

· Hardware, software, and applications support and preventative maintenance

· Collaborating with IT Department to determine technical solutions for IT projects

· Manage and maintain the company’s network, servers, and IT systems

· Research, learn and implement best practices

· Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security

· Basic technical support at the server level: Troubleshooting minor issues, setup new users, and server maintenance

· Installation, Configuration and Troubleshooting of workstations, printers, copiers, and phones

· VOIP (Mitel) phone system - Troubleshooting

· Backup Systems - Monitor/ Troubleshooting

· Communicate and work with IT vendors (i.e., facilitating vendor warranty repairs/visits)

· Other duties as assigned

· 2 - 5+ years of experience in IT support or systems administration.

· College degree or equivalent of work experience in the IT field

· Computer and peripheral operations, installation, and troubleshooting

· Hardware upgrades/ replacement (i.e., Hard Drive, memory, CPU, GPU, PSU)

· Microsoft365 and InTune administration

· Proficiency in Active Directory, Group Policy, and PowerShell.

· Jira and/or Jira Service Management

· Microsoft AD, Group Policy, WSUS and SUS

· MS Office, O365, MS Teams, MS PowerShell

· Operating Systems: Windows Server (2016-2025) and Windows 11

· SentinelOne or similar endpoint protection platform experience

· Jira and/or Jira Service Management

· Hands-on experience with SQL Server deployment, configuration, and maintenance.

· Relevant certifications (e.g., CompTIA Network+, Microsoft Certified: Azure Administrator, MCSA, or SQL Server certifications) are a plus.

Knowledge, Skills and Abilities:

· Strong organization, troubleshooting and communication skills

· Ability to multitask and prioritize as needs change

· Ability to think creatively and under pressure

· Team building attitude, * Do you have 2 to 5+ years of experience in IT support or systems administration?

For Connecticut, the expected salary range for this position is between $65,000 and $95,000 annually. The actual compensation will be determined based on experience and other factors permitted by law.

Benefits:

· A supportive work environment focused on growth and development

· Access to great technology and tools

· Medical, Vision, Dental and Life Insurance

· Flexible Spending and Health Savings Account

· 401(k) Retirement plan

· PTO (Personal time off) and Company Paid Holidays

BTX Global Logistics, a full-service transportation and logistics company, is looking for an IT Support Specialist to join our team in Shelton, CT., BTX Global Logistics is a global transportation and logistics organization with over 45 regional branches in the U.S. and Canada. The IT Support Specialist is an in-person position - hybrid and remote arrangements will not be considered.