Junior IT Service Desk Analyst

You’ll:

• Be the friendly first point of contact for IT support
• Help staff resolve everyday technical issues (on-site and remotely)
• Use and develop your skills with professional IT Service Desk systems
• Support colleagues in using technology smarter and more efficiently
• Work alongside experienced IT professionals and grow your skills
• Get involved in real projects and continuous improvement

Do you have experience in IT support?, Are you passionate about technology, helping people, and have already taken your first steps into an IT career? If you have some hands-on experience or relevant IT training and are looking to develop further, this opportunity could be for you., * Has previous experience in an IT support/service desk environment, or hold relevant IT qualifications/training (e.g. college course, apprenticeship, CompTIA, Microsoft, etc.)

• Has good understanding of core IT concepts (e.g. Windows, devices, basic networking, M365)
• Be comfortable troubleshooting common IT issues with guidance where needed
• Has proven ability to work independently within a team and work flexible hours to meet the needs of the service
• Is committed to delivering excellent customer service and support
• Is eager to learn, develop, and build a long-term career in IT

Pulled from the full job description

• Annual leave
• Employee assistance programme
• On-site gym
• Flexible schedule

We are the city’s largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we’re aiming to grow, to provide more people with high-quality, affordable homes to rent and buy.

With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes.

What we can offer you:

• Free, fully equipped onsite gym and changing facilities.
• The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme
• Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option
• Free Employee Assistance programme, including free counselling
• The opportunity to work in a beautiful and vibrant part of the Southwest
• We support digital working with modern devices/smart phones
• It’s fun to work here- we have dress down Fridays, company quizzes, and lots of charity events throughout the year
• Our modern and spacious offices are right on a bus route, and just three miles from the city centre
• We get a daily visit from a local food van, and within walking distance to local Crownhill shops, Warrens, M&S Foodhall, Co-op, Starbucks and Tim Hortons