System Placement Coordinator

As a System Placement Coordinator, you will play a key role in managing the council’s accommodation system, coordinating placements for households experiencing homelessness into temporary, supported and emergency accommodation. Working closely with casework teams and providers, you will ensure placements are safe, suitable and responsive to individual needs and risks. You will oversee a high volume of placements across a range of accommodation types, making informed decisions to balance demand, availability, and safeguarding requirements. You will also monitor system capacity, track movements, and provide regular reporting to support effective service delivery and planning. The role includes responsibility for processing and monitoring payments to accommodation providers, landlords and hosts, ensuring financial accuracy and value for money. Working in a fast-paced environment, you will contribute to reducing reliance on unsuitable accommodation, improving system flow, and supporting better outcomes for people experiencing homelessness.

You are a highly organised and detail-focused professional with experience of working in a busy housing, homelessness or support environment. You thrive in fast-paced settings and are confident managing competing priorities while maintaining accuracy and strong attention to detail. You have experience of coordinating services or resources, ideally within accommodation, housing or support settings, and understand the challenges of balancing demand, risk and availability. You are comfortable working with complex information and making informed, evidence-based decisions to achieve the best outcomes for customers. You have strong communication skills and can build effective working relationships with a wide range of stakeholders, including accommodation providers, landlords, colleagues and partner agencies. You are able to handle sensitive information with discretion and deal with challenging situations calmly and professionally. You are confident using IT systems, databases and spreadsheets to manage information, monitor activity and produce accurate records and reports. You also have good numerical skills and experience of processing payments, managing financial information or reconciling accounts. You work in a person-centred, trauma-informed way and are committed to delivering services that are supportive, non-judgemental and inclusive. You understand safeguarding responsibilities and approach your work with empathy and professionalism. Above all, you are proactive, solution-focused and take pride in keeping services running effectively, helping to ensure people are placed into safe, suitable accommodation and supported to move forward positively.

Exeter City Council is transforming its Housing Needs and Homelessness service to create a more proactive, compassionate, and effective system for the city. Following a comprehensive review of our homelessness pressures, we have redesigned our services to focus on early intervention, trauma informed practice, and integrated multi agency working. This transformation includes new specialist teams, a strengthened commissioning model, clearer pathways, and a renewed focus on prevention, quality, and outcomes for vulnerable residents. We are now recruiting ambitious and motivated leaders to help deliver this new model. These roles offer the chance to shape a modern, evidence led service, drive innovation, and make a meaningful difference to people experiencing homelessness in Exeter. Join us and be part of building a system that delivers better support, better value, and better outcomes for our community. What next? If we sound like the right fit for you and you feel like the right fit for us we would welcome your application. Please click on the Apply button at the bottom of this page. Alternatively if you would like to find out more about the post, the team or working with us at the Council please contact Matthew Hannan, Accommodation System Team Leader at We reserve the right to close any vacancy before the closing date if enough applications are received. Our commitment At Exeter City Council we are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. To support this commitment we will strive to implement reasonable adjustments to support any members of our communities who face barriers in recruitment processes, irrespective of the reason. We are also proud to be a Disability Confident Employer and have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.