Technical Support Officer

We are currently expanding our Private Sector Housing Team and are seeking a Technical Support Officer, providing essential administrative and technical support to support effective service delivery. The Role & Responsibilities Reporting to the Private Sector Housing Manager, you will provide a wide range of administrative and technical support to the Private Sector Manager, Environmental Health Officers/Senior Housing Improvement Officers within the Private Sector Housing Team. You will play a key role in ensuring the smooth day-to-day operation of the service, supporting performance monitoring, maintaining accurate records, and contributing to service development. Key responsibilities include:

• Providing administrative support, including correspondence, data entry, payments and , handling enquiries

• Managing and maintaining data, public registers, and service databases and supporting statistical and statutory reporting

• Assisting with the development and review of policies, procedures, and service documentation

• Providing information and advice to stakeholders and supporting service continuity as required

We are looking for an organised, adaptable, and proactive individual with strong administrative skills and an interest in supporting regulatory housing services. You will have:

• An understanding of housing issues and private sector housing service (local government experience desirable)

• Strong written and verbal communication skills

• Good organisational skills and the ability to prioritise workloads to meet deadlines

• Confidence using Microsoft Office and a willingness to learn cloud-based case management systems

Experience & Qualifications

• Experience working in an office-based administrative role (desirable)

• Flexible approach with experience working in a changing environment

• Ability to produce well written and accurate correspondence

• Ability to accurately interpret mathematical data and perform basic mathematical tasks

• Relevant administrative or technical qualification (desirable)

What Can We Offer? We provide a friendly and supportive working environment where you can excel, alongside a comprehensive benefits package including:

• Benenden Healthcare Membership and Employee Assistance Programme

• Opt-in Local Government Pension Scheme, with the opportunity to make Additional Voluntary Contributions (AVCs)

• Generous annual leave provision

• Discount scheme, including reduced membership rates at the local leisure centre

• On-site parking

• Cycle2Work scheme

• Generous Salary Sacrifice Car Scheme

• Payment of professional membership fees

Due to the nature of this role, the successful applicant will be required to undertake an enhanced DBS check as part of their pre-employment clearances. What Next?

Dover District Council has an exciting agenda to deliver first class public services, putting our residents at the heart of everything we do. From building new, affordable homes to exciting regeneration schemes. A career with Dover District Council offers you the opportunity to excel. As an employer, Dover District Council is proud to provide a supportive, friendly, diverse and flexible working environment in which our employees can thrive. We have a team of enthusiastic employees, delivering services they are passionate about.