Technical Lead - Now Assist AI Agent / LLM Topic Developer / ServiceNow Integration Hub Developer

Stanley David and Associates

United States

12 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Working hours

Regular working hours

Job source

www.dice.com

Tech stack

Artificial Intelligence Amazon Web Services Microsoft Azure OAuth Salesforce.Com SAP (Applications) Web Services Large Language Models SOAPAPI Low-code Virtual Agents Restful APIs

+2 more

Workday Servicenow

Job description

Build and configure AI agents (virtual agents, copilots) on ServiceNow.
Design multi-step agent workflows for real scenarios.
Use Now Assist capabilities to automate:
ITSM workflows (incidents, requests)
HR / CSM use cases
Create LLM-powered topics (use cases) for agents.
Design: o Prompts o Instructions o Guardrails o Tune responses for: # Accuracy # Tone # Business context # Define dialog flows: @ Intents @ User journeys @ Fallback handling @ Ensure:
Natural conversation
Minimal friction
Improve metrics like: = Containment rate = Resolution rate = Build integrations between ServiceNow and other systems:
Salesforce, SAP, Workday
Azure, AWS, REST APIs
Use:
Integration Hub (spokes)
Flow Designer
REST/SOAP APIs
Design low-code workflows.
Automate: o Incident management o HR workflows o Approval processes o Build: # Flows # Subflows # Actions

Requirements

Must Have Technical/Functional Skills

Strong hands-on and leadership experience in ServiceNow AI Agent Studio (Yokohama/Zurich).
Practical experience on Now Assist Skills Kit.
Strong knowledge and hands-on experience on LLM Topic configuration.
Strong hands-on and leadership experience in Integration Hub spokes.
Practical experience on Flow Designer and scripted REST APIs.
Strong knowledge and hands-on experience on OAuth 2.0.
Strong knowledge and hands-on experience on Workday Web Services or REST integration experience.