IT Helpdesk Engineer - Experienced

Are you an experienced IT support professional looking for a company that genuinely listens, values your input, and empowers you to make a difference?

At 777 Networks, we pride ourselves on delivering exceptional IT solutions and customer experiences to clients across Leeds, Yorkshire, and the UK. We’re now looking for Experienced Technical Helpdesk Support Engineers to join our growing team.

If you’re passionate about solving problems, thrive in a fast-paced support environment, and enjoy going the extra mile to get things right the first time, we want to hear from you.

Why Work With Us?

• You’ll be heard - We actively encourage input from our team. Got a great idea? We’ll back it and credit you.
• You’ll make an impact - You won’t just be a cog in the machine. Your work helps shape the future of our services.
• You’ll grow - We promote collaboration, knowledge sharing, and personal development.

About the Role

This is a varied and rewarding position, offering a mix of responsibilities including:

• Helpdesk support (remote and on-site)
• New equipment configuration
• On-site installations at client offices
• Project work across a wide range of technologies

Do you have a valid Driving License license?, Do you have experience in Windows?, * Minimum 3 years’ experience in a Managed Service Provider (MSP) support desk role

• Strong technical problem-solving abilities and customer service focus
• Proficiency in:
• Windows 10 & 11
• Windows Server and Azure Infrastructure
• Microsoft 365 (including Entra ID, Exchange, SharePoint, OneDrive)
• Experienced in Networking fundamentals (switches, firewalls, TCP/IP, LAN, WAN)
• Excellent communication and presentation skills
• Full UK Driving Licence
• Based in or near Leeds, with easy access to client sites
• Willingness to undergo a DBS check

The Ideal Candidate Will Be:

• Technically hands-on, with a broad and current IT knowledge base
• Self-motivated, detail-oriented, and capable of working independently and within a team
• Comfortable managing both day-to-day support and project-based work
• A strategic thinker with a practical mindset
• Passionate about technology and its role in education and business
• Open to occasional out-of-hours work when required, * Do you have 3 years MSP experience?
• Do you live within 20 miles of LS15 8GB?

Pulled from the full job description

• Private dental insurance
• Company pension
• Private medical insurance
• Work from home
• Company events
• On-site parking, * Company events
• Company pension
• On-site parking
• Private dental insurance
• Private medical insurance
• Work from home