Technical Support Specialist

• Monitor production systems, operational workflows, dashboards, alerts, and work queues to ensure timely processing and service delivery.
• Troubleshoot and resolve routine operational and application-related issues using established procedures and support documentation.
• Perform daily operational support activities to maintain service levels and operational effectiveness.
• Review system activity, operational reports, and workflow queues to identify exceptions, processing delays, and recurring issues.
• Escalate complex incidents and production issues to appropriate technical or operational teams while maintaining communication and follow-up through resolution.
• Collaborate with business and technology teams to resolve production-related issues.
• Create, maintain, and update process documentation, knowledge base articles, troubleshooting guides, and standard operating procedures.
• Document incidents, service requests, issue resolutions, and operational activities in designated tracking systems.
• Assist with testing, validation, and implementation activities associated with system enhancements, process improvements, and production releases.
• Support operational reviews by providing information regarding recurring issues, service impacts, and workflow observations.
• Identify and communicate opportunities to improve operational efficiency, service quality, and process consistency.
• Adhere to established operational procedures, service level agreements, security requirements, and company policies.

The ideal candidate is detail-oriented, analytical, and customer-focused with a strong desire to learn operational processes and technology systems. This position provides an opportunity to gain experience in production support, incident management, process documentation, and cross-functional collaboration while contributing to a stable and efficient operating environment., * Associate degree in Information Technology, Business Administration, Computer Information Systems, or a related field; or equivalent combination of education and experience.

• 0-3 years of experience in operations support, help desk, customer support, technical support, or a related role.
• Strong analytical and problem-solving skills.
• Ability to learn new systems, applications, and business processes quickly.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
• Strong attention to detail and organizational skills., * Bachelor’s degree in information technology, Business, Computer Science, or a related discipline.
• Experience working with ticketing systems or service management platforms.
• Exposure to production support, application support, or operational monitoring environments.
• Basic knowledge of databases, SQL, reporting tools, or system monitoring tools.

Certificates and Licenses:

• No certificates or licenses needed.

Computer Skills:

• Proficient in Microsoft Office (Word, Excel, and Outlook).
• Knowledge in SQL