1st Line IT Support Analyst FTC

We are looking for team members who are passionate about supporting people, helping our Operations teams deliver excellent care and support, and celebrating achievements., We are seeking a highly skilled and motivated IT Support Analyst (1st line) to join our community hub team. The successful candidate will play a crucial role in supporting the organisation’s core operations and ensuring the efficient and effective delivery of services., * Diagnosing and resolving technical issues.

• Providing end user remote support.
• Installing authorised software to laptops and desktops using Microsoft InTune.
• Ensuring logs for equipment and users are maintained.
• Setting up new users and disabling expired accounts in accordance with policy.
• Ensuring IT documentation and knowledgebase items are kept up to date across all areas, for both the team and end users.
• Escalating IT issues or incident trends to the Team Leader or Service Desk manager where necessary.
• Liaising with 3rd parties to resolve certain problems e.g. connectivity / phone line.
• Working with wider IT team on projects as and when required.

Do you have experience in Windows?, * Experience of IT service desk and asset management systems

• A-Level or equivalent qualification in a computer/IT related subject
• Excellent customer service and communication skills
• Ability to problem solve and fault find
• Ability to meet tight deadlines, multi-task and stay organised
• Ability to remain calm under pressure and use own initiative
• Ability to work as part of a team and with stakeholders
• Previous experience of the following systems:
• Windows 10/11
• Microsoft Office software
• Networking skills - TCP/IP, DNS, DHCP* Office 365 and Azure
• Device management - InTune/MDM solutions
• Entra Active Directory/on prem Active Directory concepts, Passion for positively shaping lives is just as important to us as your experience. Building on your existing knowledge we will give you all the training and support that you need. You just need an appetite for learning and a real desire to make a difference to peoples’ lives. So, if you want to start, or continue your career journey in care with us, we want to hear from you!

Pulled from the full job description

• Employee discount, At Achieve together we offer a range of exciting benefits, such as:
• Career progression and training opportunities
• Employee discount schemes across a range of retailers and services,
• Stream- a financial health app that gives you the ability to receive optional pay advances
• Life Assurance

We regularly review our job adverts to ensure they reflect current hiring needs. In some cases, adverts may close earlier than the stated deadline if we receive sufficient applications or the role is filled. Conversely, some adverts may remain open beyond the original closing date until the position is successfully filled. This approach helps us attract the best talent while maintaining flexibility in our recruitment process.

To ensure fair consideration and timely progression, internal applicants should submit their applications no later than the end of the first week after the role is advertised. Applications received after this point may not be guaranteed review.