2nd Line IT Support Technician

YourRecruit

Redhill, UK

1 day ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

£34,950.0

Working hours

Regular working hours

Job source

www.reed.co.uk

Tech stack

Microsoft Windows Active Directory Microsoft Azure Cyber Security Desktop Computing Hyper-V Issue Tracking Systems Network Troubleshooting System Center Configuration Manager Windows Servers Microsoft SharePoint TCP/IP

+13 more

Windows Desktop Wireless Networks Software Troubleshooting Firewalls (Computer Science) Microsoft InTune Information Technology Deployment Automation Casper Suite Laptops Veeam Network Server Cisco Vmware

Job description

You’ll be working across a modern IT environment, supporting Microsoft 365, Intune, Active Directory, Entra ID and wider infrastructure, while providing excellent technical support to staff and students., As the 2nd Line escalation point, you’ll take ownership of more complex technical issues and work closely with the wider IT team., * Providing 2nd Line support and resolving escalated technical issues.

Supporting Microsoft 365, including Exchange Online, Teams, SharePoint and OneDrive.
Managing devices using Microsoft Intune and Autopilot.
Supporting Active Directory, Entra ID and Group Policy.
Troubleshooting Windows, hardware, software and networking issues.
Supporting servers, switches, wireless networks and firewalls.
Installing and configuring laptops, desktops and mobile devices.
Supporting classroom and AV technology.
Maintaining strong IT security, including patching, MFA and endpoint protection.
Keeping technical documentation and ticketing systems up to date.
Getting involved in IT projects, upgrades, cloud migrations and cybersecurity improvements.

Requirements

servers, switches, We’re looking for someone who is technically confident, proactive and genuinely enjoys helping people.

You’ll ideally have:

Previous 2nd Line IT Support experience.
Strong Microsoft 365 and Intune experience.
Good knowledge of Active Directory, Entra ID and Group Policy.
Experience with Windows 10/11 and Windows Server.
Good understanding of TCP/IP, DNS and DHCP.
Strong troubleshooting and problem-solving skills.
Excellent communication and customer service skills.
The ability to work independently while also being a strong team player.
A proactive approach and the confidence to take ownership of issues.

Experience with Autopilot, MDM, SCCM, JAMF, Veeam, VMware/Hyper-V or education-based MIS systems would be advantageous, as would relevant Microsoft, CompTIA or Cisco qualifications., * servers