Configuration Analyst

o Have strong technical aptitude o Able to investigate defined business areas and IT systems and adopt an analytical approach when developing models to represent those systems o Good interpersonal skills with an ability to communicate effectively and confidently with Business as well as Technology stakeholders using suitable modes of communication o Aware of the rationale for modelling and the use of models to analyse, develop and implement effective information systems o Aware of the rationale for business and configuration analysis and the application of these skills and techniques within the business change and software development lifecycles o Possesses a broad understanding of the business o Shows a systematic, disciplined and analytical approach to problem solving o Have the ability to create concise, informative technical documentation o Have the ability to identify and escalate risks in the interest of protecting Live services/systems o Can form and maintain trusting relationships with business colleagues and demonstrate an understanding of business processes o Have advanced Excel knowledge and can use Macros/Scripts effectively. SQL is essential for investigative purposes and knowledge of additional scripting languages will be useful