Sr. Integrated Absence Specialist

POSITION SUMMARY: Setup and administer Leave of Absence, Voluntary Disability, Paid Family Leave, Short Term Disability and Long-Term Disability Claims in accordance with TRISTAR ICS protocols., This position may perform some or all of the duties listed below:

· Can operate efficiently with minimum need for active supervision

· Exercises good judgment about when to ask for supervisory intervention or otherwise surface issues

· Can back up/fill in for the supervisor on many administrative tasks

· Acts as a mentor/trainer for other staff and is a technical resource

· Manages, tracks, and determines eligibility for all aspects of job protected leaves including federal, statutory, employer sponsored leaves (i.e. FMLA, CFRA, PDL, PLOA)

· Acts as a resource to clients and staff regarding the requirements and regulations of the above-mentioned leaves with company benefits and internal leave policies

· Follow established procedures and policies to administer disability/PFL claims in a timely and efficient manner.

· Coordinate coverage and administration of insured programs with the appropriate carrier.

· Establish and maintains rapport with clients and their employees to ensure customer service goals are met.

· Maintain and administer appropriate check cycle payments and procedures.

· Coordinate return to work efforts with claimant, provider, and client

· Answer all telephone claim calls from claimants, clients and carriers within 24 hours.

· Provide highest quality of customer service.

· Follow attendance policy: consistency in work schedule and punctuality.

· All other duties as assigned., Join us in creating a workplace where compliance meets compassion! This role offers an exciting opportunity to influence our organization’s approach to employee well-being through innovative absence management strategies while ensuring adherence to all applicable laws and regulations. We are committed to supporting your professional growth through ongoing training & development opportunities in human resources best practices.

Education/Experience: High school diploma or GED (minimum). One (1) year experience in administrative office environment (preferred). 5+ year prior Leave of Absence and/or related disability experience.

Knowledge, Skills and Abilities:

• Must be organized and possess the ability to document files accurately.
• Must have a thorough understanding of Federal and Statutory regulations regarding FMLA, CFRA, and PDL.
• Ability to comprehend and integrate the above programs with VDI, STD, and VDI benefits.
• Computer proficient in Word, Excel, and Web applications.
• Ability to effectively communicate, both verbally and in writing, with employees, supervisors, and external providers using tact and diplomacy when expanding decisions.

· Ability to educate and counsel on sensitive and complex issues.

• Good planning and organization skills to multitask in a high volume and fast paced work environment.
• Ability to solve practical problems and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Comprehension of Disability Plan Documents, SOC and ERISA Guidelines.
• CPDM Preferred
• General Knowledge of Benefit Taxability., * Leave of Absence and disability: 5 years (Required)

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance