System Analyst (Benefits)

Operational systems administration for all software applications used by the Benefits service.

Ensuring payment allocation and other Benefits processes are run on time to ensure recipient systems are up to date, fit for business and reconciled.

Prompt and accurate production of Direct Debit and BACS income collection files to maximise income collection and protect the authority’s interests in relation to Housing Benefit overpayments.

Maintaining system integrity and optimisation by adhering to housekeeping routines for Benefits.

Implementing new and updating existing software and robustly testing systems, functionality used by the Benefits services and in coordination with the System Development and Monitoring officer document new procedures as soon as practicable.

To assist System Development and Monitoring Officer in the rollout of projects in the service area and assist in the effective development of the IT systems as directed by the Housing Benefits Technical Manager.

In coordination with the System Development and Monitoring officer, to maintain system procedures in light of legislative changes.

To provide technical support to the Benefits service.

Ensure the software is operating correctly and at the latest release, subject to appropriate testing.

To work with the System Development and Monitoring officer, partners and staff to drive business transformation to support service improvement within Housing Benefits, challenging existing service delivery models and championing new ideas to bring about positive transformation in service delivery and customer outcomes.

To keep up to date with legislative and technical knowledge affecting Housing Benefits, Universal Credit and Council Tax Support and how it impacts on core applications.

Do you have experience in System administration?