Junior Software Support Analyst

We are looking for a Junior Software Support Analyst to support a range of critical business systems that underpin day-to-day operations across the organisation. Reporting to the Systems Manager, this role is responsible for providing first line support for core business systems, ensuring their effective operation and supporting users across the business.

The Junior Software Support Analyst will act as a key point of contact for system-related queries, troubleshooting issues, maintaining data integrity, and supporting ongoing improvements and upgrades.

There is the potential to enrol into an apprenticeship to help support your development in systems support., * Provide day-to-day low level system support for core business systems including GeneticIQ, NetSuite, Power BI, PeopleHR and other business-related software.

• Act as the first point of contact for system-related support queries. Logging tickets on users behalf on service portal Halo.
• Troubleshoot and resolve user issues
• Maintain system data integrity
• Support system upgrades, enhancements, and testing
• Create and maintain system documentation
• Support onboarding and training for users
• Monitor system performance and recommend improvements
• Manage user access and permissions
• Support reporting and data extraction
• Administration activities within system-related projects

• Experience ideally in a Systems Support or admin role
• Awareness of systems and relation databases
• Strong problem-solving skills
• Excellent attention to detail
• Strong organisational and prioritisation skills
• Excellent communication skills
• Proactive and solution-oriented
• Strong MS Office skills (Excel, Word, Teams)
• Ability to work independently and as part of a team

ONNEC Group are a leading independent technology partner and global integrator, with over 30 years experience, and a 800+ team of global experts, specialising in providing end-to-end connectivity solutions that propel organisations everywhere.

From structured cabling to managed services, our end-to-end services give infrastructure that can be completely replied on. Design. Build. Deploy. Optimise. We offer a complete solution for business connectivity.

We are a rapidly growing organisation and finding and retaining the highest calibre of people is fundamental to us for the success of our business, we work hard to create a challenging, supportive and satisfying working environment for all our employees. ONNEC has successfully achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity and inclusion in the workplace.