IT System Admin

The IT Systems Administrator is responsible for maintaining, configuring, and ensuring the reliable operation of computer systems, SaaS systems, Infosec and networks. This role supports both on-premise and cloud-based infrastructure, manages software and hardware assets, and provides technical support to end users. Add something about technical collaboration both internally and externally. The ideal candidate is a proactive problem solver with strong technical expertise, attention to detail, and a customer-service mindset. This position plays a key role Requirements:

Key Expectations:

• Maintain, upgrade, and support core IT systems including, storage, networking, and cloud infrastructure (e.g., 365, KPA, Meraki, Adobe, PBX, MaaS360, Basis, Netsuite, ProofPoint).
• Monitor system performance and ensure the highest levels of availability, performance, and security. Regularly audit these systems, user access and security.
• Administer Active Directory, Group Policy, DNS, DHCP, and Exchange/O365 environments.
• Provide Tier 2/3 support for escalated technical issues, resolving problems related to hardware, software, network, or user access.
• Implement and maintain backup and disaster recovery solutions. Specifically to implement / provide documentation of these plans
• Ensure all systems are compliant with organizational policies and cybersecurity best practices.
• Manage and maintain endpoint protection and patch management solutions.
• Maintain accurate documentation of systems, configurations, procedures, and change management. Create an IT handbook
• Collaborate with internal teams and vendors for troubleshooting and project implementation.
• Participate in IT projects including system upgrades, migrations, and deployments.
• Assist in onboarding and offboarding users, provisioning hardware, and assigning access.
• Coordinate with vendors and service providers when necessary.
• Helpdesk

• High School diploma. Bachelor’s degree in Information Technology, Computer Science, or related field preferred; equivalent work experience considered.
• 3+ years of experience in systems administration or a similar IT infrastructure role.
• Strong knowledge of , Active Directory, and Microsoft 365.
• Familiarity with networking fundamentals: TCP/IP, firewalls, switches, VPNs.
• Working knowledge of cloud infrastructure (Azure/) is a plus.
• Experience with backup/recovery tools and endpoint security platforms.
• Relevant certifications (e.g., CompTIA Network+/Security+, Microsoft, VMware, Azure) preferred.

Behavioral Competencies:

• Attention to detail is a must.
• The ability to communicate clearly and effectively is required.
• Understand the general operation of all office equipment such as a computer, printer, copier, and
• The ability to use Microsoft Word, Excel, Outlook, and other software programs to meet the needs of the position is essential.
• Demonstrated ability to work in a fast-paced environment where responsibilities frequently change.
• Ability to work both independently and as part of a team.
• Available after hours when needed.
• Some travel is required., Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
• Must have a valid driver’s license and maintain a clean driving record.
• Candidates must be legally authorized to work and reside in the U.S.
• Must pass and maintain client-required random drug tests.
• Must pass a background investigation.