Support Services Analyst

The Support Services Analyst primary job function is to assist our claims agent in the preparation of filing claims and the interpretation of the explanation of Benefits/Advice of Payment received. The Support Services Analyst will work with our government insured loan portfolio.

Essential Functions

• Gather and prepare pay history, loan comments, invoices, proof of payments, and other documentation, from our servicing system, or prior servicer. as may be required to file a claim

• Access appropriate data systems to input and extract data as needed

• Reviews and interpret reports

• Perform Loss Analysis interpretation and reporting

• Communicate with investors through email and phone

• Document and maintain policies and procedures

• Responsible for meeting GSE regulatory requirements and following internal policies

• Ability to draw conclusions, escalates issues, and to formulate recommendations.

• Strong organizational, re-engineering and problem-solving skills; Research, gather, arrange, compile, interpret, summarize and ability to effectively interface with all levels of management

• Organizational skills and ability to handle confidential material

• Able to use discretion when dealing with confidential material

• Client Focus

• Problem Solving/Analysis

• Time Management

• Professional business communication

• Teamwork Orientation

• Ability to multi-task, prioritize effectively and efficiently

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Ability to sit for long periods of time is essential.

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m.

Education and Experience

• Knowledge of Microsoft Office, specifically Excel, Word, & Outlook

• Knowledge in Excel related to formulas, formatting, and data sort

• Mortgage banking, preferred

• GSE experience, preferred

Competitive compensation and full benefits package include medical, dental, and vision.

100% company-paid life insurance and disability coverage!

401K with company matching!

17 days PTO (increases with tenure) and 9 company paid holidays!

Professional but fun, casual work environment and great team culture!

Founded in 1986, we provide financial services that support our vision of enabling sustainable home ownership by practicing core values that embody doing what is right; emphasizing problem solving; delivering on expectations and winning with humility. Our clients include lenders and investors who make home financing possible.