Desktop Support

Technician needed with outstanding customer service to work the tech lounge supporting and troubleshooting laptop issues for end-users

Primary day to day responsibilities

• Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware.

• Experience with asset management. Install, move, add, and change.

• Assure that all tickets requiring follow up work and/or calls receive appropriate attention.

• Follow established procedures to detect, diagnose, and accurately report outage of critical site applications.

• Assist with diagnoses of network hardware and performance problems.

• Comfortable with face to face interactions as will be required to provide technical support to end users in-person at the customers site

• Back up end user data.

• Assist in developing and documenting improvements to current processes. Assist other coworkers in resolution of end users’ technical issues across the program.

• Assist Site Leader in the execution of established processes and escalations.

• Ability to handle multiple projects

Desktop, Customer service, Windows 11

Top Skills Details

Desktop,Customer service,Windows 11

Additional Skills & Qualifications

Additional Skills & Qualifications

• Candidates should have 4-6 years experience supporting PC Hardware and software, server and network equipment.

• Experience working in an enterprise environment

• Proficient in MS Teams, Barco, Crestron is a plus

• CompTIA A+ and/or Net+ would be “nice-to-have”., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.