Customer Experience Specialist Help Desk

• Serve as the primary contact for Help Desk inquiries
• Provide timely support to internal and external users
• Troubleshoot user access, system navigation, and workflow issues
• Coordinate onboarding, offboarding, training, and support requests
• Escalate complex issues and track resolutions through completion
• Assist with training sessions, webinars, and user communications
• Participate in testing system updates and enhancements
• Create and maintain user guides, process documentation, and training materials
• Collaborate with internal teams to improve processes and service delivery
• Support data quality, compliance, and operational initiatives
• Assist with special projects and program support as needed

If you have recent and relevant experience in customer support, help desk operations, we’d love to hear from you., * Help Desk or customer support experience

• Technical support or system administration support
• Process documentation and training development
• Microsoft Office Suite proficiency
• Strong troubleshooting and problem-solving skills
• Experience working with multiple stakeholders and managing competing priorities, * Excellent communication and customer service
• Attention to detail and accuracy
• Organization and follow-through
• Ability to learn new systems quickly
• Team collaboration and adaptability