Mentoring Relationship Specialist

To provide support of mentor/mentee matches to ensure child safety, positive impacts for youth, constructive and satisfying relationships between children and volunteers, and a strong sense of affiliation with BBBS on the part of volunteers, parents, and guardians. The right applicant will be comfortable with open communication, relate well in multicultural environments and be enthusiastic about making a difference in our community.

ESSENTIAL FUNCTIONS

· Follow all procedures and policies outlined in the Service Delivery Manual.

· Maintain assigned caseload.

· Continually assess the mentor/mentee match relationship by focusing on child safety, match relationship development, positive youth development, and volunteer satisfaction. Identify, address, and resolve real or potential problems as early as possible. Match support contacts are completed on a frequency according to BBBS Standards. More frequent contact may be required based on the needs of each match. Match support contacts are most often completed via phone.

· Assess and provide for individual training needs, information, and support needs for each match participant to ensure a positive youth development experience for the child, and a successful and satisfying experience for the volunteer. Provide coaching via supportive questioning for volunteers, parents, and youth.

· Ensure high-level expertise in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function.

· Assess and refer families for alternative or additional services as needed.

· Develop strategic interventions to identify and strengthen match relationships that require extra support to continue to grow.

· Ensure database documentation is completed in Matchforce and is done in real-time per the agency’s service delivery standards and procedures.

· Promote individual and group match activities to support ongoing volunteer involvement with the child and agency affiliation.

· Effectively utilize all evaluation and support surveys to assess match impact on youth development and to develop and implement strategies to better support matches and improve outcomes for the children served.

· Conduct exit interview (either in-person or by phone) with all parties at match closure (when possible). Assess reasons for match closure and re-match volunteers and children as appropriate.

· Share with the Community Engagement Coordinator and Marketing Department potential partnership relationships as discovered through volunteers’ and parents’ employers and affiliations.

· Identify and promote re-engagement of volunteers as Bigs (mentors), board, committee members, and/or donors.

· Attend all staff and department meetings as scheduled.

· Collaborate with other mentoring relationship staff to ensure smooth transition among functions and child safety.

· Represent the agency in a professional manner at all times, providing courteous service to both internal and external constituents.

· Assist with enrollment interviews (parent/guardian, child, and/or volunteer) as needed.

· Assist with reference checks as needed.

· Provide support to other mentoring relationship team members to ensure child safety.

· Embrace, practice, and role model the agency’s Core Values of Purpose, Community and Integrity.

PERFORMANCE MEASURESPerformance metrics for this position will be established annually based on:

· Achieve an average of 90% on-time Match Support completion over the course of the year

· Maintain quality assurance ratings of at least 4 out of 5.

· Ensure a minimum of 75% survey (SOR, YOS) completion.

· Cover at least six agency activities per year (not including Benefit Dinner and Bowl for Kids’ Sake: BFKS).

· Participate in a BFKS team or register as a virtual bowler.

· Submit a minimum of one match support story/quote per month to the Marketing Department.

· Take photos at match meetings and submit them to the Marketing Department.

· Take photos of Littles (mentees) at Community Based enrollment interviews and submit them to the Marketing Department.

· Recruit at least one Little/match/family for external program opportunities (e.g. birthday parties, camp scholarships, agency videos, and others TBD).

· Participate in the pre-match team.

· Other duties as assigned., The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties & responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. BBBS may change the specific job duties with or without prior notice based on the needs of the organization.

Proficiency in Microsoft Office, including Word, Outlook, and Excel

Excellent oral and written communication skills

Excellent phone skills

Excellent interpersonal skills

High-level interviewing skills

High-level assessment and problem-solving skills

Ability to relate well in multicultural environments

Ability to maintain confidentiality throughout daily operations

Ability to effectively collaborate with other staff

Ability to use time effectively

Ability to focus on details

Knowledge of child development, family dynamics, and positive youth development best practices

Knowledge of volunteer management best practices

Knowledge of youth protection best practices

Ability to collect meaningful data and draw solid conclusions

Ability to communicate in Spanish, both verbal and written

EDUCATION/WORK EXPERIENCE REQUIRED

Must have a high school diploma/GED equivalent and meet one of the following criteria:

· A documented bachelor’s degree, from an accredited college or university, in a field that is determined by the agency to be appropriate for the position(s), or candidates shall be within six months of degree completion;

· A documented associate degree or two years of higher education experience, from an accredited college or university in a field that is determined by the agency to be appropriate for the position(s) and two years of relevant work experience in related fields, such as social work, counseling, social services, child development, or other related fields.

· Four years of relevant work experience in related fields, such as social work, counseling, social services, child development, or other related fields.

YEARS OF RELATED WORK EXPERIENCE

· A minimum of 2 years of experience with case management services is preferred.

· Experience working with both diverse child and adult populations; specific assessment, intake or interview experience preferred.

· Must have car, valid driver’s license, and meet state-required automobile insurance minimums.

TRAVEL REQUIREMENTS

10 - 20% of the time is travel. Must have reliable transportation, a valid driver’s license, vehicle insurance that meets the state’s requirements, and be able and willing to travel as needed.

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS

Routine office environment. Flexible work hours to meet customer needs. Evening hours are required regularly. When home visits are indicated, must travel to local communities and neighborhoods.

CORE COMPETENCIES AND HIGH-PERFORMANCE INDICATORS

Problem Solving & Analysis: Able to gather appropriate data and diagnose a situation before taking action; separate causes from symptoms; apply lessons learned from others who encountered similar problems or challenges; anticipate problems and develop contingency plans to deal with them; develop and evaluate alternative courses of action. Addresses conflicts from a positive, problem-solving perspective.

Valuing Diversity: Able to seek out and work effectively with others who have diverse perspectives, talents, backgrounds, and/or styles; contribute to a team climate in which differences are valued and supported; challenge any stereotyping or offensive comments; seek and respond to feedback from others about their own behavior that might be perceived as biased.

Resilience & Flexibility: Able to interpret situations and information objectively when stressed; remain calm and professional in potentially difficult or emotionally charged interpersonal interactions; maintain high productivity in stressful situations; maintain high performance in the face of setbacks or changing circumstances; view failures objectively and rebound quickly; work to clarify situations where information or objectives are ambiguous.

Communication: Able to practice active and attentive listening skills to verify understanding; adapt communication content and delivery to individual needs; proactively inform others about developments relevant to the team; openly and diplomatically express opinion, even when different from that of others. Translate what is heard, observed or assessed into documentation that is accurate, concise, and clearly communicates key information to others with a need to know.

Decisiveness & Judgment: Able to demonstrate good and ethical judgment in routine, day-to-day decisions; independently make decisions and take action, even in non-routine situations; consider impact of various options when making decisions; use good judgment in deciding whether to make a decision or consult with supervisor; use an awareness of formal and informal decision-making channels to achieve desired results.

Gets Results: Able to demonstrate high personal work standards, balancing quality and quantity with a sense of urgency about results; do everything possible to meet goals and deadlines; persist in the face of repeated challenges; accept responsibility for improving the quality, efficiency and outcomes of own work.

Customer Focus: Able to build strong working relationships with internal and external customers; identify unexpressed customer needs and potential services to meet those needs; independently anticipate and personalize communication/approach to fit different perspectives, backgrounds or styles of individuals; prioritize work in alignment with the needs of the customer; use customer knowledge and feedback to improve own work results.

Strategic Alignment: Able to align own work objectives with the organization’s strategic plan or objectives; take organizational priorities into consideration when making choices and trade-offs in own work; act with an understanding of how the community affects the business and how own actions and decisions affect other jobs or outcomes; maintain perspective between the overall picture and tactical details., Applicants as well as employees who are or become disabled must be able to perform the essential duties & responsibilities either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law., * Driver’s License (Required)

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance