Mechanical Service Support Specialist

The Mechanical Service Support Specialist serves as a primary point of contact for customers seeking technical assistance. This role is responsible for addressing product-related inquiries, troubleshooting issues, and supporting both internal teams and external stakeholders. The position involves resolving technical concerns, documenting interactions, and ensuring a high level of customer satisfaction., * Respond to customer inquiries via phone, email, or other communication channels

• Troubleshoot product-related issues and guide users through solutions
• Document customer interactions and maintain accurate records in CRM systems
• Collaborate with internal departments such as engineering, production, quality, and sales
• Provide technical guidance to distributors, installers, and end users
• Assist in developing and maintaining technical documentation, manuals, and bulletins
• Support training initiatives for customers and partners
• Identify recurring issues and communicate feedback for product or process improvements
• Manage multiple priorities while maintaining quality and timeliness of service
• Travel occasionally to customer or company sites as needed

Knowledge, Skills, and Abilities

• Strong problem-solving and analytical skills
• Effective written and verbal communication skills
• Ability to explain technical concepts to a variety of audiences
• Proficiency in Microsoft Office applications (Excel, Word) and general computer skills
• Familiarity with CRM or ERP systems preferred
• Mechanical and/or basic electrical knowledge preferred
• Ability to work in a fast-paced environment and manage multiple tasks

Education and Experience

• Associate degree, technical certification, or equivalent experience in a related field preferred
• Experience in customer service or technical support preferred
• Background in manufacturing, installation, or service environments is a plus

This position is primarily office-based and requires extended periods of computer and phone use. Occasional exposure to industrial or manufacturing environments may occur. Limited travel may be required.

Pay: $23.00 - $34.00 per hour