IT Systems Administrator

NC3 is hiring an IT Systems Administrator to design, deploy, and manage the organization’s core technology infrastructure: endpoint and mobile device management, Microsoft 365 email and productivity services, cybersecurity controls, and our Salesforce (Nonprofit Success Pack) environment. This is a hands-on, build-it-from-scratch role - NC3 does not yet have a device management or Conditional Access program in place, so the successful candidate will be establishing standards and policy, not just maintaining an existing environment. The role requires a generalist who is equally comfortable in the Microsoft admin stack and in Salesforce administration., * Design, deploy, and maintain Microsoft Intune policies for company-owned devices (e.g., MacBooks) and personal (BYOD) mobile devices.

• Build Mobile Application Management (MAM) / App Protection Policies to secure corporate data (Outlook, Teams) on personal iOS and Android devices without requiring full device enrollment.
• Configure Mobile Device Management (MDM) enrollment, compliance policies, and configuration profiles for company-issued hardware, including Apple Business Manager / Automated Device Enrollment.
• Design and manage Conditional Access policies in Microsoft Entra ID to enforce app- and risk-based access controls.
• Manage device and user license assignment across the Microsoft 365 tenant.

Microsoft 365 Administration & App Deployment

• Administer the Microsoft 365 admin center: users, groups, licensing, and service health monitoring.
• Deploy and manage Microsoft 365 apps (Outlook, Teams, Word, Excel, PowerPoint) tenant-wide via Intune and the Microsoft 365 Apps admin center, including update channel and rollout management.
• Administer Exchange Online: mailbox and distribution list management, mail flow (transport) rules, and anti-spam/anti-phishing policy tuning.
• Configure and maintain email authentication (SPF, DKIM, DMARC) to protect deliverability and prevent spoofing.
• Provide day-to-day end-user support and troubleshooting across Windows, macOS, and mobile platforms.

Cybersecurity

• Own the organization’s baseline security posture: MFA and Conditional Access enforcement, endpoint protection, and patch/update management.
• Administer Microsoft Defender (Defender for Office 365 / Defender for Business) threat protection and respond to security alerts.
• Lead basic incident response for common scenarios (compromised mailbox, lost/stolen device, phishing exposure).
• Support security awareness efforts, including phishing simulations and staff training.
• Maintain documentation of security policies, configurations, and compliance posture for audits or partner/accreditor requirements.

Salesforce Administration

• Serve as the primary administrator for NC3’s Salesforce org, including user management, security model (profiles/permission sets/roles), and data integrity.
• Build and maintain declarative automation (Flow, validation rules, approval processes) to support membership, certification, and/or donor workflows.
• Administer the Nonprofit Success Pack (NPSP) data model - Household Accounts, Contact Roles, Opportunities/Donations, Recurring Donations - and adapt it to NC3’s certification and membership programs.
• Build and maintain reports and dashboards for organizational stakeholders.
• Manage data imports/exports and de-duplication using Data Loader or equivalent tools.

• 3+ years of general IT administration experience (helpdesk escalation, Windows/macOS troubleshooting, basic networking and security hygiene).
• Hands-on administration of Microsoft Intune, including both MDM (device enrollment/compliance) and MAM (app protection policies for BYOD).
• Experience with Microsoft Entra ID, including Conditional Access policy design.
• Experience deploying and managing Microsoft 365 apps and administering the Microsoft 365 admin center.
• Exchange Online administration experience (mailbox management, mail flow rules, anti-spam/anti-phishing policy).
• Practical security administration experience: MFA/Conditional Access enforcement, endpoint protection, and basic incident response.
• Salesforce Administrator-level experience: security model, declarative automation (Flow), reports/dashboards, and data management.

Preferred Qualifications

• Direct experience with Salesforce Nonprofit Success Pack (NPSP) - Household Accounts, Opportunities-as-donations, Recurring Donations, gift/soft-credit tracking.
• Salesforce Certified Administrator credential.
• Microsoft Certified: Endpoint Administrator Associate, or equivalent Intune/Entra certification.
• Experience managing macOS deployment via Apple Business Manager and Automated Device Enrollment.
• Foundational security certification (e.g., CompTIA Security+, Microsoft SC-900/SC-300).
• Experience integrating Salesforce with a payment processor or membership/certification management platform.
• Prior experience standing up a device management or Conditional Access program from scratch, rather than only maintaining an existing one.

• Company-owned MacBooks are enrolled in Intune with baseline compliance and configuration policies in place.
• BYOD mobile devices are protected by App Protection Policies restricting corporate data to approved, managed apps.
• Conditional Access and MFA are enforced tenant-wide.
• Salesforce NPSP is configured and adopted for NC3’s membership/certification and/or donor tracking needs.

About NC3

Our vision is to create a network of educational institutions and globally competitive industries that, together, embody passion for innovative CTE models and will, in turn, produce a sustainable highly skilled workforce. Through site assessment and benchmarking, instructor training, certification assessment, and curriculum development, we offer our partners and member schools a turnkey certification process to implement across several industries.

Pay: $75,000.00 - $85,000.00 per year, * 401(k)

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance