IT Technician / Network Specialist

• Networking & Infrastructure:
• Set up, configure, and maintain networking hardware, including routers, switches, and VLANs, for various client sites.
• Troubleshoot and resolve network issues, ensuring optimal performance and connectivity.
• Configure IP schemes, security protocols, and manage network devices remotely or onsite.
• Network Cameras:
• Install, configure, and troubleshoot IP network cameras at client locations.
• Diagnose issues with camera systems, perform routine maintenance, and ensure systems are functioning correctly.
• Computer Repairs & Support:
• Diagnose, repair, and upgrade computers (desktops, laptops, and workstations) both onsite and in the shop.
• Perform software installations, OS updates, and hardware repairs as needed.
• Provide technical support for various client IT issues, ranging from system performance to hardware failures.
• Microsoft 365 Administration:
• Manage Microsoft 365 environments for multiple clients, including account setup, permissions, and troubleshooting.
• Administer and configure Microsoft Entra (Azure AD) for clients’ identity and access management.
• Assist clients with the deployment and use of Microsoft 365 applications (Word, Excel, Outlook, Teams, SharePoint, OneDrive).
• Server Management & Support:
• Assist clients with Windows Server management, installation, and troubleshooting.
• Perform regular system updates, backups, and ensure server reliability for client infrastructures.
• Provide support for other server-based systems, including domain management and Active Directory.
• Client Interaction & Support:
• Provide onsite and remote support to a variety of clients, ensuring quick and efficient resolution of IT issues.
• Communicate with clients to understand their IT needs and provide tailored solutions.
• Offer professional advice and guidance on IT improvements and upgrades to enhance client operations.
• Documentation & Reporting:
• Maintain accurate records of services rendered, including repairs, installations, and client interactions.
• Document technical issues and resolutions for internal knowledge sharing and troubleshooting.

• Strong experience with networking, including routers, switches, and VLAN configurations.
• Hands-on experience with the installation, troubleshooting, and maintenance of IP network cameras.
• Expertise in diagnosing and repairing desktop and laptop computers, including both hardware and software troubleshooting.
• Strong knowledge of Microsoft 365 administration and Microsoft Entra (Azure AD).
• Experience managing Windows Server environments and providing server-side IT support.
• Ability to manage multiple client accounts and prioritize tasks effectively.
• Excellent problem-solving skills and ability to think on your feet in a fast-paced environment.
• Strong communication skills, capable of explaining technical issues to clients in a clear, non-technical manner., * CompTIA Network+ or equivalent networking certification.
• Microsoft certifications (e.g., MCSA, MS-500) or experience with cloud platforms (e.g., Azure).
• Experience with firewalls, VPNs, and other network security measures.
• Knowledge of additional IT management tools, monitoring systems, or remote access technologies.

Physical Requirements:

• Ability to lift and carry computer equipment (up to 40 lbs).
• Ability to travel to client sites within the service area as required., * Does Applicant currently live in the Naples/Marco Island area and have dependable transportation to be able to commute.