IT Support Technician

• Provide day-to-day desktop and hardware support: computer startups, configurations, and troubleshooting
• Diagnose and resolve networking and connectivity issues
• Manage and troubleshoot printer/print server issues across the office
• Field support calls from staff, including after-hours and weekend coverage as needed (on a rotating/on-call basis)
• Set up and configure new workstations, peripherals, and zero/thin clients through Azure
• Act as backup support to the to the firm’s two experienced IT professionals, escalating complex issues appropriately
• Document recurring issues and basic troubleshooting steps
• Maintain a professional, service-oriented approach when supporting a small office of finance professionals where operations are time sensitive

• IT support experience (help desk, desktop support, or similar)
• Solid understanding of Windows OS, basic networking (Wi-Fi, Ethernet, VPN), and printer/print server troubleshooting
• Comfortable working independently and communicating clearly over the phone
• Willingness to be available for occasional after-hours/weekend support calls
• Strong problem-solving skills and a calm, patient demeanor under pressure
• Reliable, punctual, and detail-oriented

Nice to Haves

• Experience supporting a small office or financial services environment
• Familiarity with Microsoft 365, Active Directory, or basic PowerShell
• A+ or similar IT certification
• Microsoft Azure experience, Education: Bachelor’s degree required or equivalent experience, * Bachelor’s (Required)

Language:

• English (Required)

Tuition reimbursement, 401(k), Health insurance, 401(k) matching, Paid time off, Vision insurance, Dental insurance Full-time Weekends as needed, Day shift, On call Naples, FL 34108, This is a great opportunity for someone early in their IT career to gain broad, hands-on experience supporting a real-world business environment, working alongside experienced IT professionals who can mentor you on networking, systems administration, and cybersecurity fundamentals. Salary commensurate with experience, * Competitive Salary with good long-term upside potential

• 401(k)
• Health insurance (Small Co-Pay / Excellent Health Package)
• Dental
• PTO (paid time off) days per year

Supplemental Compensation: Annual Bonus 5% - 15% of base salary level (merit based)., * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Physical Setting:

• Office

Private Capital Management is a SEC-regulated investment firm based in Naples, FL. We are looking for a dependable, hands-on IT Support Technician to join our small but critical technology team as a support resource.