IT Systems and Operations Administrator

• Systems and Infrastructure: Administer, monitor, and troubleshoot networks, firewalls, switches, VPNs, wireless networks, Active Directory, Group Policy, DNS, DHCP, file access, endpoints, and related Bank technology.
• Microsoft 365 Administration: Manage Exchange Online, Teams, SharePoint, OneDrive, Intune, Entra ID, licensing, MFA, Conditional Access, and related security settings.
• Security and Compliance: Monitor security alerts, logs, and endpoint protection; assist with access reviews, patching, vulnerability remediation, incident response, and regulatory requirements.
• Operations and Support: Provide professional technical support and advanced troubleshooting for users, applications, systems, access, and connectivity.
• Vendor and Project Management: Coordinate vendor support, manage assigned cases, and participate in upgrades, implementations, technology rollouts, and infrastructure improvements.
• Process Improvement: Identify recurring issues, process gaps, security risks, and opportunities to improve the reliability, efficiency, and use of existing technology.
• Documentation and Communication: Maintain procedures, inventories, diagrams, and system documentation, and communicate technical information clearly to employees.
• Perform other IT-related duties as assigned.

• Ability to work independently with limited oversight and collaborate effectively with a small IT team.
• Strong ownership, judgment, accountability, and follow-through.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to organize and manage multiple tasks, priorities, and projects.
• Ability to develop and improve processes, procedures, checklists, and documentation.
• Strong attention to detail and clear verbal and written communication skills.
• Ability to provide professional support while following Bank policies, confidentiality requirements, applicable laws, regulations, and security standards.

Technical Knowledge Preferred

• Microsoft 365, including Exchange Online, Teams, SharePoint, OneDrive, Intune, and Entra ID
• Windows Server, Active Directory, Group Policy, DNS, DHCP, and endpoint administration
• Firewalls, switches, VPNs, wireless networks, VLANs, routing, and network troubleshooting
• Endpoint protection, vulnerability management, patching, logging, and monitoring
• Backup systems, disaster recovery, and business continuity
• Banking applications, vendor-hosted systems, and financial institution technology
• PowerShell, scripting, automation, reporting, artificial intelligence, or other process-improvement tools, * Two or more years of IT experience in systems, network, Microsoft 365, security, and/or IT operations preferred.
• Experience in a bank, credit union, regulated industry, or managed service provider supporting financial institutions strongly preferred.
• Associate or bachelor’s degree in information technology, computer science, cybersecurity, or a related field preferred; equivalent experience will be considered.
• Relevant certifications, such as CompTIA Network+, Security+, Microsoft, Azure, Fortinet, or Cisco CCNA, are helpful but not required., This position requires professionalism, confidentiality, sound judgment, and a strong commitment to information security. Some travel between Bank locations and occasional after-hours work may be required for maintenance, upgrades, projects, or emergency support. The position may also require lifting, carrying, or moving technology equipment.

CharterWest Bank offers competitive pay and benefits, including:

• Medical, dental, and vision insurance
• 401(k) program
• Paid vacation and sick time
• Professional development opportunities
• A collaborative community banking environment