E-Learning Support Specialist/Help Desk (IOTIS)

• Perform a variety of administrative and technical support functions that support web-based instruction.
• Conduct live orientation, policy and exam review sessions via Microsoft Teams for online courses in Food Stamps, Medicaid, TANF, and Business Support.
• Assist IOTIS E-Learning Coordinator with instructing, monitoring, and interacting with Division of Family and Children Services (DFCS) online students and supervisors.
• Answer help desk questions by phone, LiveChat, and email.
• Assist in quality control for online training courses, including updating and improving training materials and ensuring accuracy of online policy materials.
• Assist with data entry and reporting for any systems used by IOTIS.
• Perform other duties as assigned.

• Associate’s degree and Three (3) years of related work experience

Note: Experience may substitute for the degree on a year-for-year basis., * Bachelor’s degree in Education, Communications, or related field.

• Ability to master Georgia DFCS training materials and effectively communicate same to DFCS online students.
• Strong computer/technical skills, proficiency in Microsoft Office.
• Customer service/communication experience, excellent interpersonal skills, and a clear, friendly telephone voice.
• A quick learner, highly organized, and have a demonstrated ability to meet established deadlines.
• Must be able to work in-person at the Athens, GA campus.
• Georgia DFCS Office of Family Independence experience.
• Teacher or trainer experience, K-12 or adult education background, classroom management experience.
• Learning management system experience.
• Knowledge of instructional design tools with web-based learning.

*IOTIS is contract funded by the Georgia Department of Human Services with potential for renewal. **, Associates degree *and Three (3) years of related work experience -Note: Experience may substitute for the degree on a year-for-year basis.

Explore a World of Opportunity with the State of Georgia!

We are the force that drives Georgia! Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia’s more than 10 million citizens! Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!, Athens Technical College is an equal opportunity employer. All employment processes and decisions, including but not limited to hiring, promotion, and tenure shall be free of ideological tests, affirmations, and oaths, including diversity statements. The basis and determining factor for such decisions should be that the individual possesses the requisite knowledge, skills, and abilities associated with the role, and is believed to have the ability to successfully perform the essential functions, responsibilities, and duties associated with the position for which the person is being considered. At the core of any such decision is ensuring the institution’s ability to achieve its mission and strategic priorities in support of student success.