Help Desk Specialist #1017994

Digital Intelligence Systems, LLC

Columbus, OH, United States

24 days ago

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Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Compensation

$45,760.0 - $47,840.0

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Apple IOS Interaction Design Microsoft Office Office365 Computer Equipment

Job description

Provide Tier 1 support for hardware, software, and technology-related issues.
Troubleshoot and resolve issues or escalate to the appropriate support team.
Triage incidents and service requests and manage tickets through resolution.
Document troubleshooting steps, user interactions, and resolutions.
Follow up with users and IT teams regarding open incidents and requests.
Assist users with hardware/software installation and usage.
Research technical issues and collaborate with IT teams to identify solutions.

Requirements

Experience in IT Service Desk, Help Desk, Desktop Support, or Technical Support.
Working knowledge of Windows, MS 365/Office, computer hardware, and software.
Familiarity with iOS and Android devices.
Strong customer service, communication, troubleshooting, and problem-solving skills.
ITIL/ITSM knowledge is a plus.
Ability to work independently and within a team environment.
Ability to lift up to 30 lbs.

About the company

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.