NOC Technician Tier 2

The NOC Technician 2 plays a key mid-level support role within the Network Operations Center. This position bridges the gap between frontline alert responders and senior engineering staff. The NOC Tech 2 is responsible for handling complex remediation of alerts, assisting with onboarding processes, and supporting infrastructure stability across managed clients. This position is ideal for a technician with advanced troubleshooting skills and a proactive approach to improving monitoring reliability and documentation., * Respond to and resolve alerts escalated from Tier I technicians.

• Troubleshoot backup failures, disk space issues, offline agents, and performance anomalies.
• Apply fixes directly in RMM tools (NinjaOne) or escalate to NOC Engineers as needed., * Assist with the setup of monitoring profiles for new clients.
• Configure standard policies and thresholds in NinjaOne.
• Support deployment of software agents and onboarding runbooks.

Backup Oversight

• Review and report on Acronis backup job status.
• Initiate recovery testing in coordination with NOC Engineer.
• Document recovery steps and provide feedback on backup workflows.

Documentation & Communication

• Update ticket and remediation documentation in ConnectWise Manage.
• Create and maintain SOPs related to RMM alert remediation.
• Participate in daily team syncs to report progress and share updates., * NinjaOne RMM: Alert response, scripting, remote access
• ConnectWise Manage: Ticket handling and documentation
• Acronis: Backup status review and escalation
• Microsoft 365, SentinelOne (basic understanding for correlation)
• Systems administration using Microsoft PowerShell on Windows

• Associate’s Degree in IT, Networking, or equivalent experience.
• 2+ years’ experience in NOC or Help Desk Tier II role.
• Strong troubleshooting skills across Windows Server systems and advanced networking.
• Familiarity with RMM tools and backup platforms.
• Experience with Microsoft PowerShell., * CompTIA A+, Network+
• NinjaOne certification (preferred but not required)
• Microsoft 365 Fundamentals, * Excellent written documentation and ticketing hygiene.
• Analytical thinker with a team-first attitude.
• Able to multitask and prioritize under time-sensitive conditions.

Job Type: Full-time

Salary: $75,000 - $85,000 per year (commensurate with experience)

Benefits: Dental Insurance, Health Insurance, Vision Insurance, Life Insurance, PTO, and 401(k)

Schedule: Monday to Friday (participation in on-call or extended shift coverage as needed)