NOC Technician I

Position Summary: The NOC Technician 1 provides frontline support within the Network Operations Center and is responsible for monitoring infrastructure alerts, handling initial troubleshooting steps, and escalating issues to senior NOC staff when necessary. This entry-level position is ideal for individuals starting their IT career who are eager to learn core MSP operations, monitoring platforms, and client onboarding tasks. Roles and Responsibilities: Alert Monitoring & Remediation

• Monitor real-time alerts from NinjaOne and other integrated platforms.
• Respond to standard incidents such as low disk space, offline devices, or failed backup notifications.
• Perform documented first-line troubleshooting steps.
• Escalate unresolved alerts to NOC Technician II or NOC Engineers.

Onboarding & Configuration Support

• Assist in onboarding tasks under the direction of senior technicians.
• Deploy monitoring agents and validate basic connectivity.
• Review onboarding runbooks and maintain checklist compliance.

Ticket Documentation

• Accurately document actions and updates in ConnectWise Manage.
• Follow escalation workflows and time entry standards.

Tool Proficiency

• NinjaOne RMM: Alert triage, basic remediation, and agent status checks
• ConnectWise Manage: Ticket handling and note
• Acronis: Monitor backup status (basic awareness)

• High school diploma or GED; Associate degree in IT preferred.
• 1+ year of experience in Help Desk, NOC, or IT support role.
• Familiarity with Windows OS, remote desktop tools, and IT fundamentals.
• Desire to grow within a structured NOC environment.

Preferred Skills & Experience:

• CompTIA A+ (required or in progress)
• CompTIA Network+ (preferred)
• NinjaOne Foundations (preferred)

Soft Skills:

• Strong communication and collaboration.
• Attention to detail with commitment to accurate documentation.
• Eagerness to learn and adapt in a fast-paced enviorment

401(k), Health insurance, Paid time off, Vision insurance, Dental insurance, Life insurance Full-time Monday to Friday, On call 6111 Broken Sound Parkway NW, Boca Raton, FL 33487