IT Assistant

The ideal candidate will have hands-on experience supporting end users both remotely and onsite, including device setup and provisioning, network troubleshooting, and basic system administration.

About KP

With 19 branches currently, we’re a fast-growing staffing agency that primarily services warehouses in DFW. Our team at KP Staffing work closely together to resolve issues quickly for our clients. We hold each other to high standards and are always looking for ways to improve.

About the job

The roles and responsibilities for this position vary; flexibility and a willingness to wear many hats are necessary for this role. Some responsibilities include:

• Providing remote helpdesk support to staff across all branches (phone, chat, email, remote desktop)
• Troubleshooting hardware, software, printer, and peripheral issues end to end
• Imaging, configuring, and deploying laptops, desktops, tablets, and mobile devices
• Tracking IT inventory: assets, licenses, warranties, and spare equipment
• Handling user account administration in many different systems (creating accounts, resetting passwords, managing permissions, onboarding and offboarding)
• Diagnosing connectivity and performance issues, and escalating to vendors or ISPs when needed
• Traveling to branch and client sites for onsite troubleshooting, new office setups, and equipment installs
• Supporting our staffing systems, including Bullhorn, timekeeping platforms, and other line-of-business applications
• Assisting with VoIP phone system setup, moves, and changes
• Documenting fixes, processes, and standard configurations so the team can repeat them
• Communicating across multiple departments, ensuring alignment with teams across the company
• Assisting with portions of new hire orientations and staff trainings
• Setting up equipment and technical support for company events and job fairs
• Some administrative and other tasks, as needed

• A college degree in a related field, IT certifications (CompTIA A+, Network+, or similar), or equivalent hands-on experience is preferred but not required
• Working knowledge of Windows environments
• Excellent organizational and time management skills needed
• Exceptional written and verbal communication skills needed, with the ability to explain technical issues in plain English to non-technical staff
• Must be comfortable contributing to team discussions on a regular basis
• Must have a reliable vehicle for driving between branches and client sites
• Must be able to self-direct in order to accomplish priorities set by the team
• Willingness to work occasional weekends or after hours for installs, migrations, and urgent issues

If you’d like to jump ahead of other applicants, please email your resume to clayton @ kpstaffing.com (remove spaces) and introduce yourself!

Pay: $18.00 - $20.00 per hour

Expected hours: 40.0 per week, * 401(k)

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance