Principal Solutions Architect - Forward Deployed

Your Future Team

The Principal Solutions Architect - Forward Deployed (FDA) is a trusted transformation architect who combines enterprise-grade technical design with consulting-grade business acumen to shape how strategic customers adopt Atlassian as their operating system for work.

This is not a traditional Solutions Engineer role, nor a hands-on-keyboard engineering role. The FDA is the architect in the room - the person who turns a CIO’s ambiguous “modernize how we work” into a credible, phased, AI-native architecture and the business transformation plan that makes it stick across HR, Finance, Marketing, PMO, Operations, and Engineering.

You will be embedded with 1-3 strategic accounts at a time, typically for 3-9 months each, owning both the technical truth and the business transformation narrative end-to-end.

What You’ll Do

Business Transformation & Expansion

Design and deliver the customer’s end-to-end System of Work - expanding Atlassian beyond engineering into every business function.

• Lead workflow transformation including operating model design, CoE structures, governance, and platform team design.
• Expand into HR, Finance, Marketing, PMO, and Operations through cross-functional workflow design.
• Drive AI adoption through practical use cases embedded into daily work.
• Own and evolve the System of Work blueprint based on outcomes and usage data.

Architecture & Technical Design

Own the target-state architecture for strategic enterprise customers across the full Atlassian System of Work - Plans, Goals, Work, Knowledge, Code, and AI.

• Design across the full stack: multi-tenant SaaS, identity (SAML/OIDC/SCIM), data residency, integrations (REST/GraphQL/event-driven), Forge & Connect, Marketplace, and migration paths.
• Co-design AI-native workflows - Rovo agents, knowledge grounding, Teamwork Graph enrichment, and human-in-the-loop patterns.
• Ship durable artifacts - reference architectures, ADRs, Forge prototypes, Terraform/IaC modules, Compass scorecards, and automation rule libraries.

Orchestration & Influence

Lead executive engagement and cross-functional delivery - translating business outcomes into capability roadmaps and phased plans.

• Orchestrate execution across SE, SA, TAS/FDE, Professional Services, Partners, and customer stakeholders.
• Close the loop with Product - convert field patterns into prioritised product and platform requirements.
• Mentor Senior Solution Engineers, Solution Architects, and Partner Architects.
• Represent Atlassian externally through conference talks, reference architectures, and Developer Community contributions.

Do you have experience in TypeScript?, Do you have a Master’s degree?, Your background

• Deep experience in customer-facing technical, advisory, consulting, or transformation roles - with a track record of owning and delivering end-to-end transformations at Fortune 1000, large regulated, or public sector customers.
• Executive presence and exceptional written communication; able to produce memos, ADRs, or design docs that stand up to executive review.
• Strong workflow and systems thinking - ability to map complex processes and design scalable ways of working across business functions.
• Comfort with enterprise architecture concepts: cloud-native design, integration patterns, identity, security, and data.
• Ability to prototype, debug, and read code in at least one of: Java/Kotlin, TypeScript/Node, Python.
• Cross-functional credibility with IT, PMO, HR, Finance, and senior business stakeholders.
• Willingness to travel 25-50% and operate across customer time zones.

What will set you apart:

• Prior Forward Deployed, Customer Engineering, or Professional Services experience at a SaaS vendor, major SI, or Atlassian Solution Partner - leading platform transformations.
• AI/LLM architecture experience - RAG, knowledge graphs, agent design, AI governance.
• Domain depth in one or more of: DevOps / Platform Engineering, ITSM/ESM, Agile-at-Scale, FSI, Public Sector, Healthcare.
• Experience designing on Forge, the Atlassian Marketplace ecosystem, or large Atlassian Cloud migrations.

Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.