Software Application Administrator

The list of essential functions is not exhaustive and may be supplemented as necessary. Other duties may be assigned. Regular and predictable attendance and punctuality are essential functions of this position.

Application Administration & Direct Support: Serves as the primary administrator for all internal software applications and troubleshooting. Manages user access, including adding, updating, and deleting user accounts and permissions. Serves as the first line of direct support for resolving technical issues and software disruptions. Works directly with external software vendors and City IT to escalate and resolve complex technical issues beyond in-house scope.

City IT Liaison & Security Coordination: Acts as the primary liaison between North Little Rock Electric and the City IT Department. Coordinates with City IT to address complex technical problems, elevated permission requirements, product purchasing, and broader network infrastructure issues beyond in-house scope. Manages software-related security protocols, supports general cybersecurity readiness, and collaborates with City IT to address and remediate potential security concerns.

Training, Super-User Support & Software Evaluation: Responsible for developing and conducting basic onboarding training for new employees on software systems, as well as rollout training for new software implementations. Ensures department “super-users” are fully trained, supported, and equipped with necessary tools. Continuously evaluates internal software solutions to ensure departmental alignment, operational efficiency, and market cost-effectiveness.

Websites & Digital Platforms: Maintains and manages the backend administration of the department’s external website and internal SharePoint site. Provides technical assistance and backend support to the multimedia design team as needed., The complexity, guidelines, supervisory controls, and supervision responsibilities described below are representative of this position.

SUPERVISORY CONTROLS: The supervisor provides continuing or individual assignments by indicating generally what is to be done, limitations, quality and quantity expected, deadlines, and priority of assignments. The supervisor provides additional, specific instructions for new, difficult, or unusual assignments including suggested work methods or advice on source material available. The employee uses initiative in carrying out recurring assignments independently without specific instruction, but refers deviations, problems, and unfamiliar situations not covered by instructions to the supervisor for decision or help. The supervisor reviews some of the work, with more review of difficult or unfamiliar assignments.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Bachelor’s degree in Computer Sciences or related fields from accredited university and three years of system administration experience; or equivalent combination of education or experience that provide necessary knowledge, skills, and abilities to perform essential functions of this job. Governmental or utility information technology experience preferred.

A Class D driver’s license and good driving record are required and must be maintained throughout employment.